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Angela_W_
Beginner
178 Views

Error message Update Intel Driver

Hello,

After reaching out to Asus for assistance with our new laptop (Asus X553S) they have referred me to Intel.  We are trying to play the new Star Wars Battlefront Game but keep getting a error message saying to update our driver.  Asus walked us through this and it did not work so they suggested to get the link direct from Intel.  Here is the error message we receive.

Detected Intel driver version 10.18.15.4256 07/07/15 00:00:00 The recommended driver version is xx.xx.14.4264 or later.  Please update your driver at downloadcenter.intel.com/ before playing the game. 

Upon searching Intel for the xx.xx.14.4264 version nothing comes up.  We are running on Windows 10, the only thing I can see is for lower Windows versions. Please help, my son is dying to play this game lol!

Angela

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2 Replies
Michael_C_Intel2
Employee
178 Views

Hi Angela,

You can  go here to automatically detect what drivers you need and download them: http://www.intel.com/content/www/us/en/support/detect.html

In the future you need to go to our support community: https://communities.intel.com/community/tech

You can report issues and get support on this topic in the Graphics forum.  This forum is devoted to game developers working on Intel Graphics.

-Michael

 

Angela_W_
Beginner
178 Views

Thanks Michael for the response.  When I called Intel's 800 number they directed me to software.intel.com click support, then click ask a tech question.  I appreciate the assistance and will try the link you provided.  Hopefully we can get the issue resolved soon.  

Happy New Year!

Angela

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