Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
65 Views

Recent HD 620 Graphics Rendering Bug

The newest Intel HD 620 Graphics drivers prevent Premier Pro & Adobe Media Encoder from rendering & displaying videos properly. Horizontal green lines show through the video displayed.

I did some testing and I think that Intel driver version 27.20.100.8280 and higher appears to cause this issue currently if there is no AMD/NVidia GPU in the system.

This could also affect those systems with a dedicated graphics card but I can't see anyone reporting that.

A work around for the time being is to roll back the driver to a version that works. (If like me this option was not available for you follow the instructions in the link below to completely uninstall the new Intel driver.  You can then manually install an older one.)

From my testing anything before version 27.20.100.8190 should work.

I then took the additional step of stopping windows from automatically installing driver updates until this issue is resolved.

https://forums.tomshardware.com/faq/how-to-perform-a-clean-install-of-your-video-card-drivers.240226...

My setup:

Windows Version 10.0.19041 Build 19041
Processor Intel(R) Core(TM) i7-8550U
Graphics Intel HD Graphics 620

Adobe Premier Pro 2020 14.3.0
Adobe Premier Pro 2019 13.1.5
Adobe Media Encoder 2020 14.3
Adobe Media Encoder 2019 13.1.5

Intel Drivers Tested and Working:

25.20.100.6618
26.20.100.8141
27.20.100.8190

Intel Drivers Tested and NOT Working:

27.20.100.8280
27.20.100.8336

Tags (4)
3 Replies
Highlighted
57 Views

Re: Recent HD 620 Graphics Rendering Bug

Same problem here. Thanks for the testing @eduk 

Version 27.20.100.8190 works on my system.

0 Kudos
Highlighted
Beginner
51 Views

Re: Recent HD 620 Graphics Rendering Bug

I also have same problem on HD 640 Graphics
Now adobe premiere and After effect crashes all the time
0 Kudos
Highlighted
Beginner
45 Views

Re: Recent HD 620 Graphics Rendering Bug

No worries! Yes, to be clear I also meant version 27.20.100.8190 and previous versions work.
0 Kudos