Failed to update apt list. Command '['apt', '-qq', 'list', 'python3-pip']' returned non-zero exit st

[ikinyarel]

I am trying to setup Edge insights for fleets on a linux machine. I have downloaded the zip file, and am trying to install it via the command:

 ./edgesoftware install

 But keep getting the error:

Failed to update apt list. Command '['apt', '-qq', 'list', 'python3-pip']' returned non-zero exit st

Here is the complete log:

edge@iotedge-linux:~/fleets$ ./edgesoftware install
Please enter the Product Key. The Product Key is contained in the email you received from Intel confirming your download:  <key goes here>
Starting the setup...
ESB CLI version: 2024.3
Target OS: Ubuntu 22.04
Python version: 3.8.10
Checking Internet connection
Connected to the Internet
Validating package product key
Successfully validated Product Key
Checking for prerequisites
Failed to update apt list. Command '['apt', '-qq', 'list', 'python3-pip']' returned non-zero exit status 1. Exiting installation.

I have done everything from updating the apt list, uninstalling, reinstalling, and even using sudo but the error persists. Please how do I resolve this

[Zulkifli_Intel · Accepted solution]

Hi ikinyarel,

Thank you for reaching out.

Based on System Requirements, the supported Ubuntu version is 20.04 LTS. Can you help to confirm the version of Ubuntu you are using?

Regards,

Zul

[ikinyarel]

Hello,

Thank you for your response

I've been making use of Ubuntu 22.04.5 LTS. I'll revert to version 20.04 and leave feedback

[UtkarshBhardwaj]

Hi ikinyarel,

I'm having the same issue as well. Did reverting to 20.04 resolved the issue?

[ikinyarel]

Yes, it did

[Zulkifli_Intel]

Hi,

Is there any update on this?

Regards,

Zul

[UtkarshBhardwaj]

Hi Zul,

Apparently, ESDQ for MetroAI works on Ubuntu 24.04

Regards,

Utkarsh

[ikinyarel]

Hey Zul,

Downgrading to Ubuntu 20.4 seems to have fixed the issue

[Zulkifli_Intel]

I'm glad to hear that the issue has been resolved. Therefore this thread will no longer be monitored. If you need any additional information from Intel, please submit a new question.