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Does the X550-AT network card chip come with firmware when it leaves the factory?

AaronG
Beginner
356 Views

Does the X550-AT network card chip come with firmware when it leaves the factory? Does it support online firmware burning?
Are there any relevant documents for reference, thank you

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6 Replies
CrisselleF_C_Intel
Moderator
339 Views

Hello AaronG,


Thank you for posting in Intel Ethernet Communities. 


Please provide the information below that would help in checking your request. We may also need to identify which department would be best to assist you. 

1.) Can you share the purpose for this query?

2.) What would be your environment or configuration on this? 

3.) Is the X550-AT embedded on your motherboard? 

4.) What is the model of your motherboard? 

5.) Are you designing or building your own board? 


Awaiting to hear from you. 


Should there be no response, we will follow up after 3 business days. 


Best regards,

Crisselle C

Intel® Customer Support


AaronG
Beginner
333 Views

Hi Crisselle C,

Customers use X550-AT Ethernet controllers and design their own boards. It is planned to design 1 network port, so X550-AT is suitable.
Now I am considering the chip soldering matters. Is the firmware of X550-AT configured when it leaves the factory?
Do you support online configuration of firmware after welding?

Looking forward to your help, thank you

CrisselleF_C_Intel
Moderator
325 Views

Hello AaronG,


Appreciate your swift response.


Since your query involves designing of own board, please be informed that this will be best answered by our Embedded Connectivity Support team. We will help you to move this post to the designated team for further assistance. 


Please feel free to contact us if you have additional questions from Ethernet support team.


May you have a good day!


Best regards,

Crisselle C

Intel® Customer Support


CarlosAM_INTEL
Moderator
307 Views

Hello, @AaronG:

Thank you for contacting Intel Embedded Community.

You should review the EEPROM Access Tool [EAT] User’s Guide Intel Ethernet Controller X550 and Intel Ethernet 300/200 Series Designs document # 572162, and Intel® Ethernet Product NVM Image Flash Flow Application Note document # 626131.  You can find them when you are logged into your Resource & Design Center (RDC) privileged account on the following websites:

https://cdrdv2.intel.com/v1/dl/getContent/572162

https://cdrdv2.intel.com/v1/dl/getContent/626131

You should fill out the RDC Account Support form to process your account update request or report any inconveniences with the provided sites. You can be found on the following website:

https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

Best regards,

@CarlosAM_INTEL.

AaronG
Beginner
293 Views

We need the firmware of X550-AT and the tutorial of loading the firmware, please help provide it, thank you very much

CarlosAM_INTEL
Moderator
289 Views

Hello, @AaronG:

Thanks for your reply.

Based on your previous communication, could you please explain why you consider the suggested information as no proper to answer your request?

We are waiting for your clarification.

Best regards,

@CarlosAM_INTEL.

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