EEPROM Access Tool (V 0.7.9) I211 Flash in UBUNTU18.04 for Tegra (ARM64, r32.4.2, Jetson Xavier NX)

[RChua1]

Hi

  Eepromaccesstool 0.7.9 Dump error message "Check command open to write error" appears, (nvidia01-1.jpg)the dumped OTP file is empty 0.

If the flash has the wrong hex file, how to flash back?
Check the document "ethernet-controller-i210-i211-faq.pdf" 2.15 / 2.24. How to change "iNVM word address 0xA, bit 15 is set to 1b"? and Check the document "I211-Ethernet Controller-datasheet.pdf" 3.2.3, How to enable "SECURITY_EN"?
We have tried to pull pin12 down but the result is the same.

After we try to replace nVIDIA NX with nVIDIA Jatson NANO processor, we can successfully flash (nano-01.jpg).

After the community’s private message was updated in July, we did not read any more messages,
If you must use private messages, please attach email:   <removed>

Best regards,

[RChua1]

hello @idata 

  Can you help? We follow the suggestions to find Springville product, software/Driver/OS case category and Tool case Subcategory. The closest thing is this community, and it seems that there is no response.

Best Regards

[AlfredoS_Intel]

Hi Rchua1,

Thank you providing those information.

Please allow us some time to check on this. 

We will get back to you no later than 3 business days from now.

Best Regards,

Alfred S

Intel® Customer Support 

[AlfredoS_Intel]

Hi Rchua1,

To aid us in checking your concern, please provide us the result of this command:

ethtool -i xxxx where xxx is the field that the card is assigned to

Best Regards,

Alfred S

Intel® Customer Support 

[RChua1]

您好AlfredoS

 ethtool信息ethtool.jpg

最好的祝福，

[beauty777]

大陆不能上社交网站！比如;Twitter  Facebook   google

[AlfredoS_Intel]

Hi

Thank you providing those information.

Please allow us some time to check on this. 

We will get back to you no later than 3 business days from now.

Best Regards,

Alfred S

Intel® Customer Support 

[RChua1]

Hi @AlfredoS_Intel 

  Are there any updates? Did you find this problem?

The i211 network chip is on the carrier board of this product.  https://developer.nvidia.com/embedded/jetson-xavier-nx

Best Regards,

[AlfredoS_Intel]

Hi Rchua1,

Thank you for waiting for our update and for sharing the additional information:

While we were checking, these questions came in to mind which will help us find a recommendation for your issue:

1. May we know the firmware version that you are updating the network adapter to?
2. May we know the model of the board that you are using?
3. Is the network cards embedded on the board design?

We look forward to your reply. Should we not get your reply, we will follow up after three business days.

Best Regards,

Alfred S

Intel® Customer Support Technician

[RChua1]

Hi @AlfredoS_Intel

  Thanks for your response.
1.i211 only update HEX format file and MAC address, no FW.
2.Carrier board model:EPG.
3.ARM NX PCIE signal to I211 on the carrier board.

Best Regards,

[AlfredoS_Intel]

Hi Rchua1,

Thank for your quick reply.

We will take note of the information that you have shared. 

We will continue to investigate on the issue.

We will strive to provide you with an update no later than Tuesday, August 4, 2020

Many thanks for viewing this message.

Have a wonderful day!

Best Regards,

Alfred S

Intel® Customer Support

[RChua1]

Hi @AlfredoS_Intel 

  Hope that good news and results will happen.

Best Regards,

[RChua1]

Hi @AlfredoS_Intel 
  Are there any updates? Did you find this problem? Some people have the same problem.

• https://forums.developer.nvidia.com/t/how-to-enable-the-second-network-interface-in-jetson-xavier-nx/139696

Best Regards

[AlfredoS_Intel]

Hi RChua1,

Thank you providing those information.

Please allow us more time to check on this.

We will get back to you no later than 3 business days from now.

Best Regards,

Alfred S

Intel® Customer Support

[AlfredoS_Intel]

Hi RChua1,

While we are investigating, we just want to confirm, are you trying to flash the PCI option ROM of the network adapter.

Looking forward to your reply. Should we not get your reply, we will follow up after 3 business days.

Best Regards,

Alfred S

Intel® Customer Support

[RChua1]

Hi  @AlfredoS_Intel 
  Run the eepromaccesstool079 program, and an error message appears (please refer to the attachment nvidia01-1.jpg for the issue on 7/16)
  Later, we also tried flash HEX-files, flash MAC, and of course the same error occurred. (nvidia01.jpg)

Best Regards,

[RChua1]

Hi @AlfredoS_Intel 
  Are there any updates? We tested that the old nVIDIA processor NANO can be used with i211 to flash normally, and the problem was discovered after replacing the NX launched this year.

Best Regards,

[AlfredoS_Intel]

Hi Rchua1,

We appreciate your patience in waiting for an update.

After reviewing your concern, we have confirmed that we have a forum for these kinds of issues and we will moving it to that ‘Forum’ so it can get answered more quickly.

Please wait for their reply within 1 to 2 business days.

Best Regards,

Alfred S

Intel® Customer Support

[RChua1]

Hi @AlfredoS_Intel 
  Are there any updates?  Or who is responsible for this issue?

Best Regards

[CarlosAM_INTEL]

Hello, @RChua1:

Thank you for contacting Intel Embedded Community.

Based on the information provided you in the following forum, could you please clarify if you have followed our suggestion?

https://community.intel.com/t5/Embedded-Connectivity/EEPROM-Access-Tool-V-0-7-9-I211-Flash-in-UBUNTU18-04-for-Tegra/td-p/686598

We are waiting for your clarification.

Best regards,

@CarlosAM_INTEL.

[RChua1]

hi @CarlosAM_INTEL  & @AlfredoS_Intel 
  We have followed your suggestions, but there is no solution, and july 17 Browse Forums has no suitable place to send flash tool problems.
At the beginning, we asked "Eepromaccesstool 0.7.9 error message" in "Embedded Connectivity", june 19 You sent the letter
"it should be created using the Springville product, Software/Driver/OS Case Category, and Tool Case Subcategory."
We received the letter on july 17 and looked for the closest community.
We follow the suggestions to find Springville product, software/Driver/OS case category and Tool case Subcategory. The closest thing is "Software Products community",
Finally in August 14, the question was transferred to "FPGAs and Programmable Solutions" and now it was transferred back to "Embedded Connectivity",
We don’t know why we switched to "Embedded Connectivity". We can’t transfer this letter. We need to send the question again in "FPGAs and Programmable Solutions"?

  Please do not use Private Messages, because we cannot receive any messages, If you must use private messages, please attach email:   <removed>

Best regards,