X550-AT2 Ethernet controller with Jetson agx Xavier

[Balajisesha]

Dear Intel,

We have designed custom board with Intel x550-AT2 controller and Jetson AGX Xavier(Arm based architecture and linux for tegra OS) . We have downloaded NVM2. 0 release package and flashed the chip with EEPROM access tool.With empty flash chip lspci detects X550-AT2 controller with 1562 device ID. After flashing and reboot lspci is not detecting X550-AT2 controller. What could be the reason for PCIE link down.
Request your support on this.

[Mike_Intel]

Hello Govind,

Thank you for posting in Intel Ethernet Communities. 

Base on your inquiry, we have specific forum for these issues and I will be transferring this thread for faster response. 

Thank you.

Best regards,

Michael L.

Intel® Customer Support Technician

[AllenPan]

Hello I have similar problem, can you direct me with the right department and support? I am currently use our custom PCB X550 with Xavier NX and need firmware and driver support

[Jaime_Lizarme]

Hello Allen,

Thank you for contacting Intel Embedded Community.

We sent an email to the address associated with this account with information that may help you.

Best regards,

Jaime L.

[Balajisesha]

Hi Allen,

In my case, issue was due to ripple on 0.83V supply.

X550 detected and worked fine after improving the ripple.

IXGBE Driver comes by default with Jetpack.

For firmware you need to Get RDC account (NDA is required) to download from Intel Website.

[CarlosAM_INTEL]

Hello, @Balajisesha:

Thank you for contacting Intel Embedded Community.

We sent an email to the address associated with this account with information that may help you.

Best regards,

@CarlosAM_INTEL. 

[CarlosAM_INTEL]

Hello, @Govind:

Thanks for your reply.

We sent another email to the address associated with this account with information that may help you.

Best regards,

@CarlosAM_INTEL. 

[CarlosAM_INTEL]

Hello, @Balajisesha:

Thanks for your reply.

We sent a new email to the address associated with this account with information that may help you.

Best regards,

@CarlosAM_INTEL.