We are using a i350 chip (NHI350AM4) on a custom board.
The datasheet gives a min temperature of -10°C
However, we observe that when the board temperature is reaching -8°C the chip is not working properly anymore,
What is the exact minimum operating temperature? Is there a way to purchase extented temperature range components?
Sorry for being facetious, but what good would this capability be when the operating range for the processors and chipsets only goes down to 0c?
Base on your inquiry, we have specific forum for these issues and I will be transferring this thread for faster response.
Intel Customer Support Technicians
Thank you for contacting Intel Embedded Community.
The temperature values with proper functioning results for various lots of devices are named operating range.
On the other hand, your purchase questions or requests should be addressed to the channel mentioned in the following website:
Thanks for your answer,
I agree with you about the operating temperature which is -10°C for the min value
But what we are facing is that we have some components working below -10°C, and some other that are not working below 0°C...
Do you have any explanation
Thanks for your update.
Based on your answer it is unclear if the components cited by you are i350 controllers or other devices. Could you please clarify this?
In case that they are the cited ethernet controllers, could you please let us know how many units of the project related to this circumstance have been manufactured? How many are affected? Could you please give the failure rate? Also, could you please list the sources that you have used to design it and if it has been verified by Intel?
Could you please give pictures of the top side markings of the affected controllers?
Finally, could you please explain the procedure that you have used to determine this condition?
We are waiting for your reply.
Hello @Maecenas_INTEL @Mæcenas_INTEL
Thank you for the response;
Here are some explanation:
This point is A MAJOR ISSUE, I would be very pleased to get answer to these questions.
The required amount of working component will be around 1000.
Please let me know
I’m a bit disappointed,
I opened a support request (ref : 04707829) but I didn’t get any response yet (since 24th of June)
Could you please give me some update?