Ethernet Products
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İntel(R) Ethernet Connection (7) I219-V

SercanAtay
Beginner
‎07-15-2024 04:51 AM
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hello i have asus ROG STRIX Z390-E GAMING motherboard but there is an intel ethernet driver problem, it does not connect to ethernet, i tried deleting the ethernet driver and reinstalling it, but it does not work, when i download the file on asus site, it does not fix it either, please can you help.

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Simon-Intel
Employee
‎02-13-2025 01:31 AM
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Hi  SercanAtay,


Thank you for reaching out to Intel support, and my apologies for the delayed response. In order to assist you more effectively with troubleshooting the issue you're encountering, we would need a bit more information from you.


Could you please provide the following details?
1. Was the Ethernet card purchased together with the system, or was it acquired separately?
2. Have there been any recent hardware or software changes made to the system?


Your prompt response with this information will help us diagnose and resolve the issue as quickly as possible.


We appreciate your cooperation and look forward to hearing from you soon.


Best regards,
Simon
Intel Customer Support Technician

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