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英特尔X710 DA2网卡导致计算机从睡眠中唤醒后崩溃重启。检测错误: 0x0000009f (0x0000000000000003, 0xffff8309f1de7060, 0xffffab0539

Autonomous
Beginner
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计算机已经从检测错误后重新启动。检测错误: 0x0000009f (0x0000000000000003, 0xffff8309f1de7060, 0xffffab05396ef758, 0xffff8309fbe35de0)。 DMP文件分析结果如下:

Bugcheck Analysis.txt(附件)

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i40ea是英特尔X710 DA2网卡对应的驱动程序名称(Intel(R) Ethernet Converged Network Adapter X710 ),从睡眠中唤醒后,网络连接为断开状态,随后网卡尝试建立网络连接,但是导致系统崩溃。

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处理器 13th Gen Intel(R) Core(TM) i7-13700 2.10 GHz

RAM 32.0 GB (31.8 GB 可用)

系统类型 64 位操作系统, 基于 x64 的处理器

笔和触控 没有可用于此显示器的笔或触控输入

版本 Windows 11 专业版

版本 22H2

安装日期 ‎2023/‎4/‎22

操作系统版本 22621.1702

体验 Windows Feature Experience Pack 1000.22641.1000.0

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网卡驱动程序:

驱动程序提供商 Intel

驱动程序日期 2023/1/20

驱动程序版本 1.17.88.0

数字签名者 Microsoft Windows Hardware Compatibility Publisher

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Faez_Intel
Employee
1,041 Views

Hi Zifan,


Good day and thank you for contacting Intel Customer. You have reached the English support channel and we will be using English for the rest of our communication.


It is understood that your system suddenly crashes and based on the bugcheck analysis it shows that the error "DRIVER_POWER_STATE_FAILURE (9f)" was prompted.


For this, please kindly help to provide the details as below:


1) Please kindly help to gather the SSU logs for us to check further on our end. You may refer the below link on how to gather the logs:


https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


2) When does this issue started happening? Was there any recent software or hardware changes made to the NIC or the system?



3) After the system crashes and rebooted, are you still able to use the NIC and connect to the internet accordingly?


Kindly let us know on this.


Thanks,

Faez_Intel



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Faez_Intel
Employee
1,021 Views

Hi Zifan,


Good day and I hope this message finds you well!

 

This is just a follow up regarding the information we requested for us to proceed checking on your query. If you have additional questions or clarifications, feel free to let us know.


Regards,

Faez_Intel


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Faez_Intel
Employee
1,002 Views

Hello Zifan,

 

I hope you're having a wonderful day. I am just sending a follow up to check if you still have questions or clarifications. We will wait for your reply. As for now, we will be closing your thread.

 

If you want to continue support, please reply to this community thread and we will reopen your case or create a new one so that we can continue to support you.


Thanks,

Faez_Intel


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updateing
Beginner
955 Views

Hi all,

 

I have the same problem. Regarding the questions above, my answers are:

 

1) Please kindly help to gather the SSU logs for us to check further on our end.

 

See attachment.

 

2) When does this issue started happening? Was there any recent software or hardware changes made to the NIC or the system?

 

The problem has been there ever since this computer was built. No changes after the initial build.

 

3) After the system crashes and rebooted, are you still able to use the NIC and connect to the internet accordingly?

 

Yes.

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