10GB/s not working in x540 after Windows update.

[AndriyRR]

Hello, i updated my Windows and after PC restart i lost internet connection, the adapter stop giving the typical orange and green lights in the RJ45 connector. Then i went to the PROSet Adapter Configuration Utility and reset every  configuration on it, after that it start working but only 1GB/s and the is only orange light in the RJ45 connection, i did the connection test in the utility program and it says that the "Speed of link is 1000Mbps, The interlocutor does not have the capacity for high speeds". If i try configure manually the speed and duplex to 10Gbps and adapter stop working and the both light are off if i change it to automatic negotiation it works but only at1Gbps. It was working at 10Gbps before, i have cat8 Ethernet cable. I already uninstalled drivers and installed them 2 times didnt helped me.

[AndriyRR]

I tried reinstall drivers again and it gives me error, "Error 1603" so actually i dont have any drivers.

[AndriyRR]

So i dicided to reinstall Windows from 0, and it didnt solved my problem, first of all i couldnt  update with the Intel Driver and Support Assistant  because it didnt recognise the adapter, then i found https://www.intel.com/content/www/us/en/download/18293/intel-network-adapter-driver-for-windows-10.html drivers for it and installed then pc start recognise it, after that it still didnt work at 10Gbs so i updated with Intel Driver and Support Assistant and it gives me like failed result but my PC recognise as 30.0.0.0 Version wich i think its the latest so its up to date, maybe that version has bugs? Please help me, ty.

[Sachinks]

Hello AndriyRR,

Greetings!

Thank you for posting in Intel community Forum and thank you for the details and the screenshots.

Based on your inquiry, we understand that you are only getting a speed of 1gb on your x540 ethernet controller.

Please provide the below details so that we can check this further.

1) Kindly provide the system details ( motherboard details ) in which this ethernet controller is present

2) With which driver version were you previously getting the 10Gb speed? Have you tried reinstalling that driver?

Regards,

Sachin KS

Intel Customer Support Technician

[AndriyRR]

Hello.

1. Motherboard is MSI MPG X570S CARBON MAX WIFI i dont know what detail you want me to tell about this MB, but it runs with 5800x3d so its AM4.

2.I dont know in wich version i was getting 10Gbps i just installed the driver not paying attention to it when i bought the divice.

[Sachinks]

Hello AndriyRR,

Thank you for the details.

We request you to kindly verify if its an onboard built-in ethernet controller or is it an ethernet adapter which is manually added to the PCIe slot?

If its a built-in controller, kindly contact the board manufacturer for the ethernet drivers as our ethernet drivers are only for retail ethernet adapters and it will not be compatible with on-board controllers.

As for onboard controllers, the manufacturer would customize the controller according to their needs, so we would request you to check with the OEM to get the drivers from their end.

Regards,

Sachin KS

Intel Customer Support Technician

[AndriyRR]

Hello,

Its a external Network Card: 10Gtek 10Gb PCI-E Network Cards, Single Copper RJ45 Port, with Intel X540-BT1 Controller, PCI Express Ethernet LAN Adapter Support Windows Server/Windows/Linux/ESX, Compare to Intel X540-T1.

[pujeeth]

Hello AndriyRR,

Thank you for the details.

Kindly let us know if this adapter came with the system or was purchased separately.

Regards

Pujeeth_Intel

[AndriyRR]

No, i purchased all pc by parts and done by myself, 3 years ago, and i bought the network card like 3 or 4 month ago because i got 10Gbps internet speed.

[Subhashish]

Hello AndriyRR,

Greetings !!

Ideally when on Auto-negotiation, It should pick automatically the highest speed. Since the issue is after the update, it could be possible that something has changed either with the update or only at a driver level. Just wanted to check, in same option where you set the Auto Negotiation, do you see 10 Gbps Full Duplex option listed? If yes, can you try setting it manually?

Regards,

Subhashish_Intel.

[Sachinks]

Hello AndriyRR,

Greetings for the day!

I hope this message finds you well.

We are following up to check if you were able to find the information we provided.

Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter

Thank you for using Intel products and services.

Regards,

Sachin KS

Intel Customer Support Technician

[Sachinks]

Hello AndriyRR,

Greetings for the day!

We would like to inform you that we are closing this request as no response has been received from our previous follow-ups. 

Please don't hesitate to ask any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.

Regards,

Sachin KS

Intel Customer Support Technician

[Sachinks]

Hello AndriyRR,

Greetings for the day!

We would like to inform you that we are closing this request as no response has been received from our previous follow-ups. 

Also, we have identified that the product you are using : 10Gtek 10Gb PCI-E Network Card is an OEM product. So we request you to contact the OEM (10Gtek) itself to get further assistance on this.

Regards,

Sachin KS

Intel Customer Support Technician