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HRein
Beginner
2,052 Views

82579LM & Windows 10 problem

Hello

I'm new with Windows and I need some help. I have just installed Windows 10 Pro (64 bit) and I'm having weird problems with my wired network connection. Everything works well under Linux, so this is most likely a software problem. So the problem... Network is slow and looses packets as is shown in pictures bellow. Wireless connection also works without problems, however.

Computer: HP Compaq Elite 8200

Integrated network adapter: Intel 82579LM Gigabit Network Connection (driver version 12.15.31.4)

I did install newest drivers from https://downloadcenter.intel.com/download/25016/Intel-Network-Adapter-Driver-for-Windows-10?product=... https://downloadcenter.intel.com/download/25016/Intel-Network-Adapter-Driver-for-Windows-10?product=... Windows seemed to be reluctant to accept network drivers, because of course it knows better than me. Since I was unsure if it actually accepted my proposed drivers, so I also installed Intel -- Driver Update Utility which only tries to install Intel Chipset Device Software (INF Update Utility-EXE Only) but fails without any clear error message. Can't really understand why, but it doesn't say anything about network drivers, so I have to assume that it is the newest version.

So what now? I hope this is something simple that I just don't get. All help is appreciated.

Oh, and one more thing. Only error message I managed to find was in network adapter events. Doesn't really say anything to me nor did I find anything worth mentioning with Google.

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5 Replies
idata
Community Manager
501 Views

Hi henrixd,

 

 

Thank you for contacting Intel.

 

 

I'll further check the drivers and will update you on my findings.

 

 

Sincerely,

 

Sandy
HRein
Beginner
501 Views

Thank you for noticing my problem.

I don't know why or how, but suddenly everything just started to work. I'm really confused about all of this. I had already given up. However, it seems that I was too quick to blame your drivers, sorry for that.

HRein
Beginner
501 Views

Nope, still not working. After restarting the computer, the problem is still there. Maybe what I need is an exorcist. Anyway, everything kind of works. There is just some magical thing after restarting the computer that prevents my connection to work. In other words, another normal day in Windows world. I would love to know how to debug this deeper, but I just don't.

idata
Community Manager
501 Views

Hi henrixd,

 

 

Thank you for writing back.

 

 

Upon checking, it appears that your laptop doesn't support Windows* 10. The available drivers of your laptop model is up to Windows* 7 only.

 

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5037932

 

*This link will take you off of the Intel website. Intel does not control the content of the destination website.

 

 

The reason why our drivers fail to install on your laptop is due to incompatibility. Please refer to the link below for more detailed explanation:

 

http://www.intel.com/content/www/us/en/support/network-and-i-o/ethernet-products/000005658.html

 

 

We recommend to try contacting HP* support to request for the customized Windows* 10 driver for your network card.

 

 

Sincerely,

 

Sandy
HRein
Beginner
501 Views

Thank you, that makes sense.

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