82599EB Firmware images

LCotten · ‎07-28-2023

This question is for the 82599EB "chip" which we designed into a product late last year. I'm now doing hardware bring-up on the first prototypes. The PCIe cards with the 82599EB show up in linux via lspci as 8086:10d8, which is "82599EB Unprogrammed". It seems hardware is fine, but I need the image for the EEPROM, and the utility for programming it. The was the closest category that the support ticket system offered, so please forward and keep me informed as necessary.

I found an item with a link, it seems that document number 425136 - http://www.intel.com/cd/edesign/library/asmo-na/eng/425136.htm Intel® 82599 10 Gigabit Ethernet Controller – EEPROM Images – Rev. 4.40, contains the EEPROM images, and I can't access that document. That document is in a password protected area, and the information provided is just a circular link that brings me right back to the same spot.

How do I get the firmware and programming tools for the 82599EB. Our card is really just the 82599EB with two SFP sockets, ideally connecting via XAUI. Tis should be the most basic configuration for the 82599EB.

Sazirah · ‎07-30-2023

Hi LCotten,

Good day.

Thank you for posting in Intel Ethernet Communities.

On behalf of Intel, we would like to apologise for any inconvenient process that you went through for this issue. I have cross-checked on this issue, and best advise for you to get the solution is to visit our Intel Embedded Community. Our Embedded team will assist you on getting the correct documents required for this issue.

You may visit them here:

Intel Embedded Community: https://community.intel.com/t5/Embedded-Connectivity/bd-p/embedded-networking-connectivity

Please let me know the outcome, and if you have any questions related to this issue, feel free to let me know.

Best Regards,

Sazzy_Intel

Sazirah · ‎07-31-2023

Hi LCotten,

Good day,

This is related to your enquiries above, since we do not receive any response, we hope your issue has been resolved with the solution provided.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Sazzy_Intel

LCotten · ‎08-01-2023

Wait! Are you saying you closed the case blindly while I'm waiting for you to respond?

LCotten · ‎07-31-2023

I believe I’m still waiting on a response from Intel. You said your embedded team will be assisting.

Sazirah · ‎08-01-2023

Hi LCotten,

Thank you for your reply.

May I know if you have raise a question related to this issue to our Intel Embedded Community? If yes, they will be assisting you regarding this issue since they are more expert in this issue. If no, we would advise you to contact them by raising a question in the Intel Embedded Community discussions forum.

https://community.intel.com/t5/Embedded-Connectivity/bd-p/embedded-networking-connectivity

Best Regards,

Sazzy_Intel

LCotten · ‎08-01-2023

Oh, so when you said "Our Embedded team will assist you", you didn't mean you were handing off the case, you meant that I need to start over somewhere else? I think I did that this morning anyway in a post called "Firmware for 82599EB". I also created an RDC standard account, but that password doesn't help me get document 425136 - http://www.intel.com/cd/edesign/library/asmo-na/eng/425136.htm Intel® 82599 10 Gigabit Ethernet Controller – EEPROM Images – Rev. 4.40. That document link just goes to some Intel/Azure/Microsoft windows thing. Can you access that document to see if it exists, and tell me which or what service or account it requires? Maybe by then I'll hear back on the embedded post as well.

Sazirah · ‎08-01-2023

Hi LCotten,

My apologies on the misconfusion. You need to raise a question in Intel Embedded Community to get any assistance from them, and I saw you have posted it in there. Rest assured that they will pick it up and assist you accordingly.

Also, I have checked from my end for the file, unfortunately I do not have any visibility to it from my end. Currently I am getting my higher level to check on this too, please give us some time to look into the best information that we can provide to you.

Best Regards,

Sazzy_Intel

Sazirah · ‎08-06-2023

Hi LCotten,

Good day.

I hope you are doing well. This is regarding your request, I have escalated this case and after a discussion with the team, we found one solution that you can give it a try. You may visit link below:

The dev images are available on RDC for customers with privileged access (NDA required).

https://cdrdv2.intel.com/v1/dl/getContent/425136?explicitVersion=true

Also, as informed before you have posted in our Intel Embedded Community and have been attended by our colleague. Currently they are waiting for your response regarding this issue, you may want to check on the forum from your end.

If you have any other questions, please let me know.

Best Regards,

Sazzy_Intel

LCotten · ‎08-07-2023

Thanks. We do seem to have a contact working on it. BUT we're facing a bit of chicken and egg problem. On side tells up to apply for Developer Zone Premiere, and that we will then be sent a follow up email about the NDA process. But, the DZP sign up process sent back a notice that we have to have had the NDA first. To make matters more difficult, no one seems to know, or have a contact, to get an NDA in place.

Sazirah · ‎08-07-2023

Hi LCotten,

Thank you for your reply.

We are sorry for any inconvenience caused regarding the process. As advised by our Intel Embedded team, to create 'Premier' account, an active Standard Corporate Non-Disclosure Agreement (CNDA) is required. You may refer to documentation below regarding the process of creating

https://www.intel.com/content/www/us/en/support/articles/000058073/programs/resource-and-documentation-center.html

You may revert back to our Intel Embedded Community team once you have completed the registration process.

If you need any help or have any question, please let me know.

Best Regards,

Sazzy_Intel

Sazirah · ‎08-09-2023

Hi LCotten,

Good day,

This is related to your enquiries above, I would like to check if the issue has resolved?

If you have any questions or clarifications, please let me know.

Regards,

Sazzy_Intel

LCotten · ‎08-10-2023

No, it hasn't been resolved. They're responding, but apparently I've reached some "gatekeepers" rather than some customer service types. First it was "apply for DZP, then do an NDA" then it was "well you need the NDA to apply for DZP. OK, whom do I talk to about the NDA, "Oh, just apply for DZP". "Use our public forum", but the document I need is in the DZP area. "Well you don't have an account rep". Ok, so I accidentally started in the middle of the process, please point me to the correct entry point. I've been through this with Intel and several others over the years. They're been no help. I still just need the images in document 425136. Also it seems I need to use the 82599ES rather than the 82599EB. It's a pin compatible superset, and the EB part is discontinued and retired. The firmware should be the same. Also, I should probably migrate to a newer part eventually, but I just need to make the current one functional.

That's the saga.

Sazirah · ‎08-10-2023

Hi LCotten,

Thank you for your reply.

My apologies on behalf of Intel for any inconveniences caused at your end. For your information, the NDA and DZP registration is required for us to provide any documentation or file. To make sure you receive right solution, our Embedded team will assist you as they are the expertise in this process. Regarding your forum post in Intel Embedded Community, our team is still waiting for your response regarding the issue. Your response is important for them to continue assisting you in this matter. You may response in link below:

https://community.intel.com/t5/Embedded-Connectivity/Firmware-for-82599EB/td-p/1510090

Best Regards,

Sazzy_Intel

Sazirah · ‎08-13-2023

Hi LCotten,

Good day,

This is related to your enquiries above, I would like to check if you need any other assistance from our end?

If you have any questions or clarifications, please let me know.

Regards,

Sazzy_Intel

Sazirah · ‎08-15-2023

Hi LCotten,

Good day,

I would like to follow up if you have any questions or clarifications regarding this case.

Feel free to contact us should you need any further assistance, and we will be more than glad to continue assisting you.

Regards,

Sazzy_Intel

Sazirah · ‎08-17-2023

Hi LCotten,

Good day.

This is regarding your query posted above. Since we have not seen an update, we will be closing this case from our end. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best Regards,

Sazzy_Intel