Access Error when Programming XL710

[Gary8]

Trying to program XL710 (Error log in red

[root@dts gary]# ./nvmupdate64e -l gary.log -c x710.cfg

Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.37.34.4
Copyright(C) 2013 - 2021 Intel Corporation.

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Inventory in progress. Please wait [+.........]

Num Description Ver.(hex) DevId S:B Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) Ethernet Controller XL710 n/a(n/a) 154B 00:001 Access error
Generic ID
02) Intel(R) I210 Gigabit Network n/a(n/a) 157B 00:002 Update not
Connection available

Tool execution completed with the following status: An error occurred when updating a firmware module.
Press any key to exit.
[root@dts gary]# cat gary.log
Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.37.34.4
Copyright(C) 2013 - 2021 Intel Corporation.

./nvmupdate64e -l gary.log -c x710.cfg

Warning: Cannot initialize port: [00:001:00:00] Intel(R) Ethernet Controller XL710 Generic ID
Config file read.
[root@dts gary]#

Heres the config file:

[root@dts gary]# cat x710.cfg
CURRENT FAMILY: 1.0.0
CONFIG VERSION: 1.14.0
;SKIP OROM: TRUE

; X710-TM CRVL
BEGIN DEVICE
DEVICENAME: XL710
VENDOR: 8086
DEVICE: 15FF
NVM IMAGE: X710-AT2_9p20_CFGID14p3.bin
;OROM IMAGE: BootIMG.FLB
EEPID: 8000D8CF
REPLACES: 80004AEE 80004BF5 80006717 80007955 800083AC 80008D10 800093D0 80009683 8000A056 8000A489 8000ABBE 8000B6CA 8000BD4B 8000C3D2 8000C918 8000CEC9 8000D061
RESET TYPE: REBOOT
END DEVICE

; nvmupdate.cfg generated on 02/07/2023, 12:42:18

[root@dts gary]#

Please advise.

[Fariz_Intel]

Hi Gary8,

Thank you for posting on Intel Ethernet Communities.

We deeply apologies for the late response.

Let us know if you have refer to the Intel® Ethernet Controller X710/ XXV710/XL710 Datasheet, under chapter 3.4.1.1 Requirements on NVM access, as per link below and see if it's help with the issue.

X710/ XXV710/XL710 Datasheet

https://cdrdv2-public.intel.com/332464/332464_710_Series_Datasheet_v_4_1.pdf

If the programming does involve SPI Flash device then you can refer to the same Intel® Ethernet Controller X710/ XXV710/XL710 Datasheet, under chapter 14.10.2 Supported Flash Devices for more information. We also have a forum for those specific issues and you can post it to that forum as per link below so it can get answered in more detail.

Embedded Connectivity Forum

https://community.intel.com/t5/Embedded-Connectivity/bd-p/embedded-networking-connectivity

Additionally, if you have any further issue, you also can open a case with Intel® Premier Support (IPS) and as we see you might have created another case on web portal with the same issue and it's have been followed up by another Intel Customer Support agent. Hence, let us know if you still need this post to be open and active at the moment.

If you have not yet had the Premier account, you can follow the step provided on the link below or you can get help from someone on your team that already have the account to open a case if needed.

How to have Intel® Premier Support access

https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html

Best regards,

Fariz_Intel

[Gary8]

Hi Fariz,

My colleague with the premier support access is having difficulty navigating the support site with his access. He attempted to post a query but is redirected to the standard support page. Can you please advise. Have not come across a solution just yet.

Thank you,

Gerardo Ramos

[Fariz_Intel]

Hi Gary8,

Is it possible to check if your colleague can access the Intel Premier Support portal and see if there's anything on the page that allow you to select a contact or product?

The Intel Premier Support button will be visible in the My Intel Dashboard under the My Support section.

Let say if you suspect there's some issue with Intel Premier Support portal then you may refer to the link below and see if they can provide any assistance or suggestion.

Customer Support for Sign-in Issues

https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

We deeply apologize for any inconvenience caused and we also could not provide any further assistance or suggestion from this community since this inquiry are better to be assist by other different group of support.

Best regards,

Fariz_Intel

[Fariz_Intel]

Hi Gary8,

We deeply apologize for any inconvenience caused as we could not provide any further assistance. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Fariz_Intel