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Arp pruning - Intel I219-V

Thycondrius
Beginner
2,170 Views

We have a few computers running Windows 11 pro with the I219-V.

The problem is that everytime the computer reboots it can't ping the other computers on my lan.

 

If the target computer pings my computer, the comunication is restored. From that point on my computer can ping the remote one without any problem. Until the next reboot of course,

 

What could be the problem and how to fix it?

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1 Solution
Faez_Intel
Employee
1,780 Views

Hi Thycondrius,


Good day.


Based on the logs, we can see that the power management for low power and wake on LAN is running.


Power Management (Low Power):"Active: Yes, Enable: No"

Power Management (Wake On LAN):"Active: Yes, Enable: No"


For this, you can try change the power settings for a network adapter by going to the Properties of the network adapter, click the Power Management tab, try to check or un-check the "Allow the computer to turn off this device to save power check box. "


Kindly let us know if you have tried this and let us know on the status.


Thanks,

Faez_Intel


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9 Replies
Faez_Intel
Employee
2,020 Views

Hi Thycondrius,


Good day and thank you for posting in the Intel Community Support.


For your inquiry, may I know if the system is only able to restore its connection every time after the other computers ping the affected PC?


Also, please verify if you are using the latest drivers for the I219-V for all the computers to avoid any issues related to the drivers. Refer to the link below:


https://www.intel.com/content/www/us/en/products/sku/82186/intel-ethernet-connection-i219v/downloads.html


Thanks,

Faez_Intel


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Thycondrius
Beginner
2,004 Views

Hello Faez_Intel, thanks for the reply.

 

After testing it, the afected computer only restores connection to the other machines after the other computers ping the affected one.

 

After checking the driver, we are using driver version12.19.2.55, which seems to be the lastest one based on the link you provided.

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Faez_Intel
Employee
1,987 Views

Hi Thycondrius,


Good day. Thank you for the details provided.


Please kindly help to gather the SSU logs for us to analyze further on this issue. Refer to the link below on how to gather the logs:


https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


You may attach the SSU logs here. Kindly let us know if you have any other inquiries.


Best regards,

 

Faez.

Intel Customer Support 



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Thycondrius
Beginner
1,944 Views

Hello Faez.

 

Thankis for the support.

 

Here's the log.

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Shaq_Intel
Employee
1,923 Views

Hi Thycondrius,


Thank you for the log, let us check and analyze the log first and get back to you.


Regards,

Shaq_Intel



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Faez_Intel
Employee
1,781 Views

Hi Thycondrius,


Good day.


Based on the logs, we can see that the power management for low power and wake on LAN is running.


Power Management (Low Power):"Active: Yes, Enable: No"

Power Management (Wake On LAN):"Active: Yes, Enable: No"


For this, you can try change the power settings for a network adapter by going to the Properties of the network adapter, click the Power Management tab, try to check or un-check the "Allow the computer to turn off this device to save power check box. "


Kindly let us know if you have tried this and let us know on the status.


Thanks,

Faez_Intel


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Faez_Intel
Employee
1,592 Views

Hi Thycondrius,


Good day. Please kindly let us know if you have any other inquiries for this issue.


Thanks,

Faez_Intel


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Thycondrius
Beginner
1,553 Views

Seems like the configurations did the trick.

 

Thanks for the help.

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Faez_Intel
Employee
1,312 Views

Hi Thycondrius,


I hope you're having a wonderful day. Since the issue is resolved, we will proceed with the closure of the thread.


Kindly let us know if you have any other inquiries and we will assist you accordingly.


Thanks,

Faez_Intel


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