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George8
Beginner
219 Views

Asus Z490-A Motherboard Ethernet Issues

I noticed that the ASUS Z490-A Motherboard has a major ethernet connection flaw on both V1 and V2. What are the ways of fixing this?

0 Kudos
11 Replies
AlHill
Super User
190 Views

The first step is to tell ASUS.

Doc (not an Intel employee or contractor)

AlfredoS_Intel
Moderator
154 Views

Hi George8,

We would like to check if you followed the suggestion of our esteemed community member.

Have you already coordinated with Asus regarding this? If you haven’t kindly providing the following information below:

1. Kindly provide more information on the major ethernet flaw on version 1 and 2 of the board? Is it regarding LAN speeds?

2. We need to get some logs from your system which will help us in investigating your concern. It will tell us the different driver version and components installed on your system. Please download and run our Intel® System Support Utility from this page, https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. After running it, you will be given an option to save the logs to a text file, please do so and attach the file on your reply.

3. May we know if you have done some troubleshooting before you created the post?

We look forward to hearing from you. Should we not hear from you, we will follow up after 3 business days.



Best Regards,

Alfred S

Intel® Customer Support


AlfredoS_Intel
Moderator
134 Views

Hi George8,

We are just following up.

It looks like you need more time to provide the information that we asked.

We will follow up again after 3 business days. Should we not hear from you, our system may automatically close the thread.



Best Regards,

Alfred S

Intel Customer Support


AlfredoS_Intel
Moderator
97 Views

Hi George8,

We are just following up.

It looks like you need more time to provide the information that we asked.

We will follow up again after 3 business days. Should we not hear from you, our system may automatically close the thread.



Best Regards,

Alfred S

Intel Customer Support


Engine
Novice
85 Views

daily push for visibility. stop deleting replys and start fixing your products instead..
why should he have to provide a log which actually shows nothing? you know the b2 stepping is faulty as well, even with your 1gb/old driver/new nvm workaround. 
Start communication alternatives/real fixes!

AlfredoS_Intel
Moderator
73 Views

Hi Engine,

Thank you for your sharing your feedback on this thread.

We are deeply sorry if you felt that we are deleting replies. If a thread was closed a long time ago, our system may automatically delete it, but not on threads that are still active.

To answer your question, in order for us to properly assist you we need to get the configuration of your system. Our logs show the motherboard model that you have, the Windows 10 build. driver version, firmware version apart from the other information captured by the log which will be helpful for us to find a solution for your concern.

We hope for your cooperation to provide this one so we are in a much better position to help you.



Best Regards,

Alfred S

Intel® Customer Support


Engine
Novice
68 Views

No problem, here you go.

AlfredoS_Intel
Moderator
53 Views

Hi Engine,

We appreciate your cooperation and the time that you took from your busy schedule to provide us the logs.

The Original Poster (OP) did not respond to provide us more context on his ethernet issues. Most of the time when someone posts on a thread, they are having similar issues as the one mentioned. Since we did not get the exact issue that the OP is reporting, please allow us to ask the following questions:

1. What is the exact ethernet issue that you are experiencing on your i225-v built-in ethernet controller?

2. We noticed on the logs that you have submitted that you are using unsupported firmware. The exact entry is NVM Version:"Nicht unterstützt" which translated using our machine translation tool equates to “Unsupported” unless you have another way of translating it. May we know where you downloaded the firmware for the network adapter? Is it same or higher than the version mentioned on this page, https://www.intel.com/content/www/us/en/support/articles/000057261/network-and-i-o/ethernet-products....

Alternatively, you can continue on the thread that you created, and we will continue supporting you from there?

We look forward to your reply. Should we not get your reply, we will follow up after three business days.


Best Regards,

Alfred S

Intel® Customer Support


Engine
Novice
25 Views

AlfredoS_Intel
Moderator
13 Views

Hi Engine,

We appreciate your response.

We will continue assisting you with your concern on your original thread.

This thread may be closed since we have not received a response from the original poster.



Best Regards,

Alfred S

Intel® Customer Support 


AlfredoS_Intel
Moderator
5 Views

Hi George8, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. We hope for your consideration and understanding on this one.


If you need any additional information, please submit a new question as this thread will no longer being monitored.


Thank you for contacting Intel® and have a great week!




Best Regards,

Alfred S

Intel® Customer Support