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Can not change link mode for NIC 82599ES from 10000baseT to 10000baseKR

akaranovski
Beginner
567 Views

HI, I am using Ubuntu 20.04 Kernel 5.08 and have dual port Intel NIC 82599ES which supports 10000baseKR but with ethtool it shows 10000baseT Link modes, and there is no other options for advertise.

When I tried to change advertise link modes via

ethtool -s enp1f0s1 advertise 0x80000 it gaves error about wrong arguments.

How to change link mode on this NIC?

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9 Replies
Mike_Intel
Moderator
548 Views

Hello akaranovski,


Thank you for posting in Intel Ethernet Communities. 


For us to further check the issue, please provide the following details.


  1. Are you using an onboard 82599ES?
  2. What is the brand and model of the board or system?
  3. Can you share the screenshot of the issue?
  4. Please share the driver link that you are using.
  5. Please provide the ethtool result.


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support Technician


akaranovski
Beginner
539 Views

Thanks for response Michael_L,

Below please see the answers to the questions

 

1.No it is separate Intel Network adapter with 2 10GB ports

2. It is Intel X520-2 Network Server adapter

3.Error while trying to advertise 10000baseKR Mode

root@john:~# ethtool -s enp1s0f1 advertise 0X80000
netlink error: link settings update failed
netlink error: Invalid argument

(the case is it says according to intel doc that card supports KR mode but in ETHTOOL results supported mode only one )

4.The driver we use is ixgbe5.11.3  https://downloadcenter.intel.com/download/14687/Intel-Network-Adapter-Driver-for-PCIe-Intel-10-Gigab...

5.Settings for enp1s0f1:
Supported ports: [ FIBRE ]
Supported link modes: 10000baseT/Full
Supported pause frame use: Symmetric
Supports auto-negotiation: No
Supported FEC modes: Not reported
Advertised link modes: 10000baseT/Full
Advertised pause frame use: Symmetric
Advertised auto-negotiation: No
Advertised FEC modes: Not reported
Speed: 10000Mb/s
Duplex: Full
Auto-negotiation: off
Port: Other
PHYAD: 0
Transceiver: internal
Supports Wake-on: d
Wake-on: d
Current message level: 0x00000007 (7)
drv probe link
Link detected: yes

 

Mike_Intel
Moderator
525 Views

Hello akaranovski,


Thank you for the quick response and for us to further investigate the issue, can you provide the following details please.


  1. Can you provide some photos of the network card Intel® 82599ES on both sides focusing on the markings.
  2. Kindly generate the SSU logs for us to check the hardware as well. Please download the utility here:


https://downloadcenter.intel.com/download/26735/Intel-System-Support-Utility-for-the-Linux-Operating...


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support Technician


akaranovski
Beginner
512 Views

Hello Michael,

Thanks for response attached please find requested info.

Small remark: Could it be that we need to write down some bits in EEPROM dump of NIC to actovate supported modes?

Mike_Intel
Moderator
499 Views

Hello akaranovski,


Thank you for the quick response. Please give us 2 to 3 working days to check all of the details that you provided.


Best regards,

Michael L.

Intel® Customer Support Technician


akaranovski
Beginner
496 Views

Hello Michael,

Thanks, I waiting for your prompt response.

BR

Ara

 

Mike_Intel
Moderator
477 Views

Hello akaranovski,


I hope you enjoyed your weekend. Upon further checking and base on the picture that you provided, this is a third party network adapter. We still recommend to contact your 3rd party manufacturer because they are still the best source of support and they will be in the best position to assist you regarding this concern regarding link speeds. They might provide you recommendations based on their own hardware configuration on the adapter.


You may contacting them by visiting their websites below:


AddOn Website:

https://www.addonnetworks.com/products/pci-cards?s=edcaea3657e471d6e87e9f4dfd4dcdd0


AddOn  Support Site:

https://www.addonnetworks.com/support/contact


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support Technician


Mike_Intel
Moderator
457 Views

Hello akaranovski,


I Hope this message finds you well. I am just checking and hoping that you are now talking to the manufacturer of the card.


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support Technician


Mike_Intel
Moderator
426 Views

Hello akaranovski,

 

How are you today? I am just sending another follow up to check and hoping that are already talking to the manufacturer of the card for further assistance. 


Since we have not heard back from you, I need to close this inquiry. 


If you need further assistance, please post a new question. 

Thank you.

 

Best regards,

Michael L.

Intel® Customer Support Technician


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