Can't able to use 2.5Gbps Lan Port in Ubuntu 18.04

[ManojKumar1]

We are using x670 Series motherbaord and ubuntu 18.04 OS, but wirless is working fine but 2.5gbps port not providing internet

[Hayat]

Hi ManojKumar1,

Thank you for posting in Intel Ethernet Communities.

In order for us to investigate further, please provide the information below:

- Your exact ethernet product name: 

- Is it a prebuilt or the card purchased separately?

- Is there any other error message(screenshot)?

- When the issue start happening? 

- Any software or hardware changes to your system and network router/switch recently?

- Please confirm if you are using the latest driver version (Installed from ASUS or INTEL)? 

- Have you contacted ASUS regarding the issue?

Kindly check if the driver is the latest and installed from ASUS.

Regards,

Hayat

Intel Customer Support

[ManojKumar1]

Dear Hayat,

     please find the required details.

- Your exact ethernet product name: 
   Ans:- Intel I225 / I226 Prebuilt In  

- Is it a prebuilt or the card purchased separately? -
   Ans: Prebuilt comes with ASUS X670E HERO Motherboard
  https://rog.asus.com/motherboards/rog-crosshair/rog-crosshair-x670e-hero-model/

- Is there any other error message(screenshot)?
   Ans:- No

- When the issue start happening?
   Ans: We installed Ubuntu 18.04 in that 2.5Ghz Lan Port not Supporting 

- Any software or hardware changes to your system and network router/switch recently?
   Ans: Ubuntu 18.04

- Please confirm if you are using the latest driver version (Installed from ASUS or INTEL)?
   Ans: I am not getting latest drivers from neither INTEL or ASUS

- Have you contacted ASUS regarding the issue?

    Ans:- ASUS wont support for Linux Ubuntu OS

[Hayat]

Hello ManojKumar1,

Thank you for your response.

Kindly check here for the Supported Operating Systems for Intel® Ethernet Controllers (LOM)

According to the supported OS, Ubuntu 18.04 is not included. Thus, can you please update if this is the first time you are using Ubuntu 18.04 with the I225-V?

If else, you could try to install the Intel Generic driver here: Intel® Ethernet Adapter Complete Driver Pack

Kindly contact Ubuntu to check further on this and please update us on the feedback as well.

Thank you.

Regards,

Hayat

Intel Customer Support

[Hayat]

Hello ManojKumar1,

Regarding your thread, we are following up to find out if you were able to complete the actions, we previously recommended.

Please reply here to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thank You.

Regards,

Hayat

Intel® Customer Support

[Hayat]

Hello ManojKumar1,

Regarding your thread, we are following up to find out if you were able to complete the actions, we previously recommended.

Please reply here to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thank You.

Regards,

Hayat

Intel® Customer Support

[Hayat]

Hello ManojKumar1,

Since we have not received any response from your end. Thus, we will proceed to close the thread.

Kindly open a new case if you have any questions.

Thank You.

Regards,

Hayat

Intel® Customer Support