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idata
Community Manager
1,624 Views

Can't uninstall Proset

Long story short, I tried to update drivers last night on a production server and screwed something up. The NIC is a PRO/1000 PT Dual and it's in a Dell PowerEdge T610 running Win 2008x64 (not R2). There was an error message, I don't remember what it said, I was in a hurry, and yeah, I know that was a mistake.

The bottom line is I'd like to start over, but now I have a non-functional installation of PROVISTAX64 14.8.3 that I can't uninstall. When I try to uninstall through Control Panel\Programs and Features, I get "Product: Intel(R) Network Connections -- The installed version of Intel PROSet is not supported for upgrades. You must uninstall it before installing this version." Is there a manual uninstall utility or procedure that can help me out?

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3 Replies
Mark_H_Intel
Employee
135 Views

A zip file of the new http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18581 version 15.0 CD was just posted to Download Center earlier today. (The new version does not show up in the navigation/search results because it is too new to be in the index.) The new version might succeed in upgrading over your current installation. If the upgrade works, I recommend uninstalling the software and doing a clean install just to make sure all the right files are in place and the old ones are gone.

If the upgrade to version 15.0 does not work, you should try the procedures at http://www.intel.com/support/network/sb/CS-029916.htm Unable to uninstall network adapter drivers and/or teams.

I hope this helps you.

idata
Community Manager
135 Views

Version 5 gives me the same "not supported for upgrades" message. I tried the manual uninstall that you referenced, but that only made matters worse and I couldn't get back to where I started. I've physically removed the PRO/1000 PT for the time being and I'm back up and running on the server's on-board broadcom nic.

idata
Community Manager
135 Views

I can't upgrade to Proset version 15.1.1 because it can't uninstall older version 14.3 . . When I try to uninstall through Control Panel\Programs and Features, I get "Product: Intel(R) Network Connections -- The installed version of Intel PROSet is not supported for upgrades. You must uninstall it before installing this version Upgrade to version 15.1.1

Manual uninstall does not apply to Windows 7.

The stage is an update from Windows Vista with PROSet 14.3 installed to Windows 7.

Thank You very much

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