Circular Network Adapter Update

[ThomasH_always]

My XEON Dell workstation started to receive Intel Network Driver update notifications. Every time it ended with install, run, and a message No Intel Network Hardware found. These notifications never end. every few days a new one pops up, access to Intel support does not exist as it seems. Dell says that's not them, and since my system is older, does not have a current support either (otherwise they have a good support via WhatsUp). The download page scans the system and finds the network connection piece:

Provider Intel
Version12.12.140.22
Date2015-02-15

Device Details
Manufacturer Intel
Availability Running at full power
Status This device is working properly.
Installed True
MAC AddressD4:BE:D9:93:63:BF
Service Namee1cexpress
Device IdPCI\VEN_8086&DEV_1502&SUBSYS_04981028&REV_04\3&11583659&0&C8
Revision04

How to stop this annoyance?  First appeared 2024-07-25 6:12 PM

[Sazirah]

Hi ThomasH_always,

Thank you for posting in Intel Ethernet Communities.

Regarding this issue, we require some information from your end to isolate the issue:

1) Kindly share the system that you are currently using

2) What is the Intel ethernet adapter that you are using?

3) Can you share the screenshot of the error received?

4) Have you tried to disable the notification since the system is working fine?

Upon checking at our end, we unable to allocate your adapter (VEN_8086&DEV_1502) the List of Supported Retail Intel® Ethernet Adapters (https://www.intel.com/content/www/us/en/support/articles/000005612/ethernet-products/gigabit-ethernet-adapters-up-to-2-5gbe.html) and identified this DEVID 1502 is not retailed adapter. If your adapter isn't listed below, it's an Original Equipment Manufacturer (OEM) or LAN on motherboard (LOM) adapter. We don't support OEM nor LOMs. You may refer further information at (https://www.intel.com/content/www/us/en/support/articles/000005612/ethernet-products/gigabit-ethernet-adapters-up-to-2-5gbe.html) . Since this is OEM product, we recommend you to contact your OEM support (Dell) for further support. 

If you are looking for ethernet driver update, we have Intel generic driver update that you may want to check (https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html). However, we recommend you to contact OEM Dell support to check if this Intel generic driver is compatible with your system configuration or if they have their own driver update, you may update their driver accordingly. 

Hope this clarifies.

Regards,

Sazzy_Intel

Intel Customer Support Technician

[Sazirah]

Hi ThomasH_always,

Greetings.

I would like to follow up with you regarding this issue. May I know if everything is working fine and if you required any assistance from us, kindly let us know.

Regards,

Sazzy_Intel

Intel Customer Support Technician

[Sazirah]

Hi ThomasH_always

Good day.

This is regarding your enquiry above.

Since we have not seen an update, we will be closing this forum case from our end. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Sazzy_Intel

Intel Customer Support Technician