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Computer only receives 10mb/s from ethernet cable, laptop with same cable 1000mb/s

computermannetje
Beginner
850 Views

Hi all, 

 

Hope you are all doing well. I am facing an issue with my new desktop. 

The ethernet cable which is cat 5e and also a cat6 ethernet cable (newly purchased) only provide a speed of 10mb/s. While both cables provide a 1000mb/s speed on my Asus laptop. 

 

The pc is directly hooked to the router with a cable, without any devices inbetween. My computer has a ROG STRIX Z790-E GAMING WIFI (LGA1700) Asus motherboard, 13th Gen Intel Core i7-13700K, 64G RAM from Corsair DDR5, and a Samsung SSD 990 PRO 2TB (SSD).

 

What did I try?

  • Installing all new drivers
  • Resetting network settings and installing drivers again
  • Buying a new cable (both the old and new cable work with 1000 mb/s on my laptop)
  • Altering the "properties" of the ethernet to force speed and duplex to 1000mb. However, the speed of the cable remains 10 mb/s. 
  • Running flush commands as an administrator with ipconfig and something that sounds like winskoch.

All of this alterations, without any luck. What should I do to get this to work?

 

With kind regards,

 

Rob

 

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5 Replies
Sazirah
Employee
822 Views

Hi computermannetje,

 

Thank you for posting in Intel Ethernet Communities.


Regarding your issue, before we proceed with any troubleshooting steps, may I know which Intel Ethernet Adapter product that you are currently using?


Best Regards,

Sazzy_Intel


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Sazirah
Employee
769 Views

Hi computermannetje,


This is related to your enquiries above, I would like to check the Intel Ethernet Adapter product that you are currently using for me to proceed with troubleshooting steps.


Appreciate your cooperation and assistance on this matter.


Best Regards,

Sazzy_Intel


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Sazirah
Employee
735 Views

Hi computermannetje,


Good day,


I would like to follow up if you have any questions or clarifications regarding this case.

Feel free to contact us should you need any further assistance, and we will be more than glad to continue assisting you.

 

Regards,

Sazzy_Intel


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Dekkered
New Contributor I
714 Views

I too have the same problem, ethernet goes to 100Mbs only. If I disconnect the cable for 10 secs, it will connect at 1,000Mbs.

So were you able to resolve this? My laptop is much older than that of first poster.

Regards Dekkered

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Sazirah
Employee
702 Views

Hi computermannetje,


Good day.


This is regarding your enquiry above.


Since we have not seen an update, we will be closing this forum case from our end. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best Regards,

Sazzy_Intel


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