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Hi DaleSon,
Greetings from Intel.
Hope you are doing great.
Could you please confirm from where you purchased the NIC.
So that we can look into it and proceed farther accordingly.
Regards,
Ali
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Hi Mac,
I bought the NIC used from someone locally. He said it was pulled from a server. The following article discusses the signs of a genuine Intel NIC but I'm not an IT professional and the card I have is a dual port with multiple differences. The crystal on my card is branded TXC though I understand that is not determinative.
https://forums.servethehome.com/index.php?threads/comparison-intel-i350-t4-genuine-vs-fake.6917/
Thanks,
Dale
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Hi DaleSon
Greeting!
There is no Brady ID or YottaMark available to verify the product from Intel. It may have been shipped as an OEM product. I suggest contacting the place where you purchased this product for further assistance.
Best Regards,
Azeem_Intel
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Thanks Azeem, I ended up downloading Intel's System Support Utility and generating a detailed report on the NIC, which corroborated physical details of the NIC in hand.
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Hi DaleSon,
Thank you for the update.
If that is the case, may I know if you require any further assistance from our end regarding this? If no, please advise if we able to close this case at our end.
Regards,
Sazzy_Intel
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You can close the case. Thank you.
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Hi DaleSon,
Thank you for the update. We will proceed to close the case for now. If you need any further assistance, please feel free to reach out to us. Thank you.
Note: You may receive an invitation to take a survey in a few days. We value your feedback and look forward to hearing about your support experience.
BEST Regards,
Azeem_Intel

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