Ethernet Products
Intel® Ethernet products and technologies
Announcements
This community is designed for sharing of public information. Please do not share Intel or third-party confidential information here.
3972 Discussions

Driver 23.5.1.0 not fully removed after uninstall

CHard10
Beginner
700 Views

Hello

 

I was updating my intel ethernet drivers.

I had 23.5.1 installed and wanted to install 23.5.2.

The removal of 23.5.1 was already completed and I already started the installer for 23.5.2 when I suddenly had a Bluescreen.

After starting the PC up again 23.5.1 is still listed as installed in "Apps and Features" but for the i211-AT adapter it already shows the default Windows driver as being used in the device manager.

When trying to remove it through Windows "Apps and Features" or when running the 23.5.2 installer PROWinx64 I get following message:

Anmerkung 2019-04-07 134916.jpg

 

 

 

 

It's German and basically says the feature is on resource that is not available and wants me to select the folder that contains the PROSETDX.msi.

 

The PROSETDX.msi file is in the same folder:

Anmerkung 2019-04-07 135022.jpg

 

 

 

 

 

and when manually selecting it I get following message:

Anmerkung 2019-04-07 135116.jpg

 

 

 

 

Basically saying the select file is not a valid installation package for 23.5.1 and to search the file.

 

So obviously this got all f'ed up because of the Bluescreen.

Is there a way to fix this without a new installation of Windows?

I don't have a system restore point to use.

Any help appreciated.

 

 OS Win10 64bit 17763.404

Adapter: Intel i211-AT

2 Replies
n_scott_pearson
Super User Retired Employee
151 Views

You don't have a restore point from before the BSOD occurred? How did you manage that? Are you deleting them on the fly?

 

What you are going to need to do is edit the registry and manually remove all traces of the previous package. Intel has a page that describes the process: https://www.intel.com/content/www/us/en/support/articles/000005781/network-and-i-o/ethernet-products...

 

Hope this helps,

...S

CHard10
Beginner
151 Views

I found a solution!

I started the installer and the uninstaller at the same time.

While the installer is running it creates another TEMP folder identical with the broken one but with a (1) behind it in the name.

In the uninstaller I then chose the PROSETDX.msi file in the folder with the (1) behind it and was able to fully uninstall the rest of 23.5.1 drivers.

Then I clicked on install in the 23.5.2 installer and it was able to successfully update.

Reply