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Driver assistant endless scan

Adrien_Grosjean
Beginner
422 Views

Hi

I am experiencing the driver assistant endless scan on a computer (stuck on the "scanning your system..." message)
By reading the previous answers on the subject I must inform you that :

- Rebooting does not help
- Intel DSA has been uninstalled and reinstalled with the latest provided on intel site
- Web browser is Microsoft Edge 102.0.1245.33
- There are no browser plugins installed
- The router is working just fine, we are able to use the assistant on the same network on other machines
- Antivirus and firewall is the latest to date from Windows
- There is no 'DSAUninstaller.log' file on the computer

Intel® System Support Utility (ssu.exe) does not actually do anything : no GUI or message

Please find the DSA files attached

Adrien Grosjean
Regards

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1 Reply
Monique_Intel
Moderator
405 Views

@Adrien_Grosjean   Hi Adrien.  This is Monique with Intel and I'm the IDSA project manager.  There is a known issue impacting some IDSA users with an endless scan and our developers are working on a fix to be included in our next release, planned for late June.  Thanks for your patience while we fix this bug.  If you need updated drivers in the meantime, please go directly to Intel Download Center.

Regards,

Monique with Intel Corporation

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