E810-XXV-2 Firmware upgrade error

[arjunhemrajani]

Hi,

I have 4 E810-XXV-2 NICs.

We have successfully upgraded 2 NICs with the latest firmware downloaded from https://www.intel.com/content/www/us/en/download/19626/non-volatile-memory-nvm-update-utility-for-intel-ethernet-network-adapters-e810-series-linux.html

The other 2 NICs are not getting detected and give an access error.

Num Description Ver.(hex) DevId S:B Status
=== ================================== ============ ===== ====== ==============
01) Intel(R) Ethernet Network Adapter N/A(N/A) 159B 00:001 Access error
E810-XXV-2


We have tried different OS combinations too:
Ubuntu 20.04.6
Ubuntu 22.04
Ubuntu 24.04

These 2 NICs are also not shown in the BIOS.

But when plugged with SFPs they have their lights on.

Do you have some solution to unbrick these 2 NICs?

Thanks!

[Poojitha]

Hi arjunhemrajani,

Greetings for the day!

Thank you for posting in the Intel Community. We sincerely apologize for the delay in our response. We have received your concern and would like to assure you that assisting you is our top priority.

Could you kindly let us know if the issue has been resolved, or if you require further assistance from us? Your prompt response will greatly help us in diagnosing and resolving the issue as quickly as possible.

We appreciate your patience and understanding, and we look forward to hearing from you soon.

Regards,

Poojitha

Intel Customer Support Technician

[arjunhemrajani]

Hi,

The NICs are still bricked. 

Do you have a solution to unbrick them?

Best,
Arjun

[Poojitha]

Hi arjunhemrajani,

Thank you for your response.

To assist you further and provide a comprehensive update, could you kindly share the following details:

1)Clear pictures of the front and back of the adapter, including any label markings.

2)Information regarding the system where the adapter has been installed.

3)Confirmation on whether the adapter was included with the system or purchased separately.

4)Whether any swap tests have been performed with the non-working adapters to assess functionality.

Your cooperation is greatly appreciated, and we look forward to resolving this matter swiftly. Please don’t hesitate to reach out if you have any questions.

Regards,

Poojitha

Intel Customer Support Technician

[Poojitha]

Hi arjunhemrajani,

Greetings for the day! 

We are following up to check if you were able to find the information we requested. Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter.

We appreciate your understanding!

Regards,

Poojitha

Intel Customer Support Technician

[Poojitha]

Hi arjunhemrajani,

Greetings for the day! 

We are following up to check if you were able to find the information we requested. Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter.

We appreciate your understanding!

Regards,

Poojitha

Intel Customer Support Technician