E810XXV4T Ping is not working with updated NIC drivers

[Manikanta123]

Hi Intel team,

I have Intel E810-XXV-4T NIC card and inserted on PCIe gen 4 version on Supermicro server and installed ice-1.11.17.1 drivers and loaded ice.ko . The driver is  loaded  successfully able  to see NIC interfaces ports[ens785f0,ens785f1,ens785f2 and ens785f3] and lspcie -vv.

I followed the User guide available on intel 

  Intel® Ethernet Network Adapter E810-XXVDA4T User Guide

Below are the Issues facing

• DHCP IP is not enabled after connecting the Intel SFP28 modules at two ends .The optical cable is connected to the Switch and Switch has internet
• Assigned static ip address ,but ping is not working to other systems which connected on the same network.

Could plz tell me what is the issue, is there anything I missed?

[IntelSupport]

Hi Manikanta,

Good Day ~

Thanks for reaching us, In this case Appreciated you can advise us have you tested with different optical cable or different server to see network adapter works?

Besides please refer to the link below for compatibility of the optic cable :

https://compatibleproducts.intel.com/ProductDetails?activeModule=Intel%C2%AE%20Ethernet&prdName=Intel%C2%AE%20Ethernet%20Network%20Adapter%20E810-XXVDA4T

If you have further questions, please do not hesitate to reach out. I’m happy to help in any way that I can

Best Regards

Devi_Intel

[Manikanta123]

Hi,

Thanks for quick reply

I tried with different optical cable and I'm using Intel Sfp28 modules which is compatible to NIC adapter.

I tried with different server also but the same issue.

[IntelSupport]

Hi Manikanta,

Good Day ~

Apologize on delay. Appreciated you can check the driver status in device manager follow the steps as below :

How to check in device manager: Open the Device Manager on your computer and check if the NIC adapter is listed without any warning signs (e.g., yellow exclamation mark). If there is an issue with the adapter, it may be indicated here. If you see any warning signs, right-click on the NIC adapter and select "Update driver" to ensure you have the latest driver installed.

For further concern please do let us know

Best Regards

Devi_Intel Technical Support

[IntelSupport]

Hello Mr Manikanta,

Good Day ~

Regarding your case number 05898163, we are following up to find out if you were able to complete the actions we previously recommended.

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thank You & Regards,

Devi_ Intel Technical Support

[Manikanta123]

Hi,

Apologize for the delay. I'm using the Ubuntu 22.04.2 Server OS  and I updated it with a New driver [ice-1.11.17.1 ]. I have 2 E810XXV4T NIC adaptors and both have the same issue. Do we need to enable any  Network stack running on it?

Regards,

Manikanta K

[IntelSupport]

Hello Mr Manikanta,

Good Day ~

Apologize on delay. Appreciated you can enable any of the network stack which is running into. If still the same we can proceed with further to claim on the warranty.

Thank you & Best Regards,

Devi_Intel Technical Support