EE810 XXVAM2 Limit to 10G

[fporfido]

We are using the EE810 XXVAM2 chip connected as two 10G KR ports. Our issue is that the ports advertise two 25G ports which are too fast for the interface. Using tools after boot up and with different OSes to limit the rate is not convenient. Is there a way to limit the chip to only advertise 10G with a different flash file or to save a setting to NVM so it will only advertise 10G on every boot up?

[Sazirah]

Hi fporfido,

Thank you for posting in Intel Ethernet Communities.

Regarding this issue, kindly share the OS that you are currently using.

Also, please share the photo of the card (showing label -front and back) for us to verify.

Regards,

Sazzy_Intel

[Sazirah]

Hi fporfido,

I would like to follow up with you regarding the issue reported. Kindly share the OS that you are currently using.

Also, please share the photo of the card (showing label -front and back) for us to verify.

Regards,

Sazzy_Intel

[fporfido]

We use various OSes depending on customer requirements, Ubuntu, Red Hat, Windows, VXWorks DEOS.  I am working in engineering so don’t usually have closed up labeled units. 

Here is a picture of an open unit.  The arrow is pointing to the E810.  This is normally how I work with them. 

I took the closed up labeled picture from our website.   We have three products that all use the E810 XXVAM2.  They are 68INT6, 68INT6H, and 68ARM4. 

https://www.naii.com/Model/68INT6

https://www.naii.com/Model/68INT6H

https://www.naii.com/Model/68ARM4

Because we have three different boards and 5 different OSes we need a way to limit the max rate to 10G natively (hopefully in the firmware).

[Simon-Intel]

Hi Fporfido,

Thank you for your response.

I would like to inform you that as the ethernet controller is embedded on the board, you would need to contact the board manufacturer(OEM) for any further support on account of custom firmware and drivers.

Regards,

Simon

Intel Customer Support Technician

intel.com/vroc

[fporfido]

Simon,

I am the board manufacturer.  I am the design engineer at North Atlantic Industries of this board.  I designed the board with your Intel’s Tiger Lake processor and Intel’s E810.  The website I pointed you to is ours!

Frank

[Amina_Sadiya]

Hello Frank,

Thank you for the confirmation, regarding your query I request you to create an IPS ticket.

Kindly use the below link on How to Register and have Access to Intel® Premier Support

https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html

​Regards,  

Amina  

Intel Customer Support Technician  

Intel.com/vroc  

[Sazirah]

Hi fporfido,

Good day.

I would like to follow up regarding this case. 

This is regarding your issue, kindly proceed with open an IPS ticket. Please use link below on How to Register and have Access to Intel® Premier Support

https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html

Regards,

Sazzy_Intel

[Sazirah]

Hi fporfido,

I would like to follow up regarding this issue. May I know if you able to open IPS case? If not yet, please use link below on How to Register and have Access to Intel® Premier Support

https://www.intel.com/content/www/us/en/support/articles/000057045/ethernet-products.html

Regards,

Sazzy_Intel

[fporfido]

Yes, I have access to Prime Support 

Thanks

Frank

[Amina_Sadiya]

Hello Team, 

Greetings of the day! 

Thank you for confirmation. Please let us know if you have any further questions or concerns. If No, Could you please confirm if we can go ahead and close this case. 

kindly reach out to us we are happy to help you. 

Regards,  

Amina  

Intel Customer Support Technician  

Intel.com/vroc  

[fporfido]

yes you may close the case

[Simon-Intel]

Hi Fporfido,

Thank for the confirmation. We will proceed to archive this case.

Regards,

Simon

Intel Customer Support Technician

intel.com/vroc