EEE status is not available in network driver

[Andreas_Doering]

​Hi,

I have connected a device to an Intel network card, e.g. i210. The information I want to see is whether the connection is based on EEE or not.

Under Windows 7 (driver 22.1 or 22.3) I could find the information in network settings ("EEE: active").

Now I switched to Windows 10 and driver 23.5 - and the information is not available anymore.

Does anybody has an information where the information of current EEE status is displayed or at least available?

According to Intel's datasheet it is available as register 0x0E30 - bit 29... but how to access it?

[Caguicla_Intel]

Hello ADöri. Thank you for posting in Intel Ethernet Communities. Just to double check, which Windows 10 version do you use? Is it Windows 10 RS5? Can you also share which exactly driver version was installed on your system, is it 23.5, 23.5.1 or 23.5.2? This would help us to check on you query. Looking forward to your response. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[Andreas_Doering]

​Hi,

It's Windows 10 (version 1809).

Driver version is 23.5.2.0.

Best regards,

Andreas

[Caguicla_Intel]

Hello Andreas, Thank you for the reply. Intel® PROSet for Windows* Device Manager isn't supported on Microsoft Windows® 10 Version 1809 (and later) and Microsoft* Windows Server* 2019 (and later). You can check the EEE status of your Network Card using Intel® PROSet Adapter Configuration Utility. The utility is included on the Ethernet Adapter Driver Pack. Please check if the utility was already installed on your system by searching the name of the utility on the Search Windows. If not, you can run the installation wizard again and install the utility. You can also tick the checkbox from the installation wizard if you want to create a shortcut of the utility on the desktop or launch the utility after installation. Looking forward to your response. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[Andreas_Doering]

​Hi Chrisselle,

I am using the Adapter Configuration Tool. The connected device is using EEE mode - but it's not displayed in your tool.

So, where should it be displayed?

Best regards,

Andreas

[Caguicla_Intel]

Hello Andreas, We apologize for the delay. Please try to run 'Get-intelnetadapterstatus -status general' command to check on the status of EEE for us to further investigate. Kindly refer to the steps below: 1) Open Windows PowerShell from Start Menu or press Win+R, type Powershell, and press Enter. To use the Import-Module cmdlet, specify the path and the name of the module. For example: PS c:\> Import-Module -Name "C:\Program Files\Intel\Wired Networking\IntelNetCmdlets\IntelNetCmdlets" 2) At the powershell prompt, please type in the command below to display the status then provide us the screenshot of the result display. Get-intelnetadapterstatus -status general Looking forward to your response. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[Andreas_Doering]

​Hi Criselle,

Please find attached the status. The device is connected to the I-210.

Best regards,

Andreas

[Caguicla_Intel]

Hello Andreas, Thank you for the reply. We will check on this and get back to you once there is any findings. Hoping for your patience Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[Caguicla_Intel]

Hello Andreas, Please be informed that we are still checking on your query. Rest assured that we'll update you once there is any findings. Hoping for your patience Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[Caguicla_Intel]

Hello Andreas, Good day! We'd like to inform you that we are still checking on your query. We will give you an update as soon as there is any findings. Thank you for the patience on this matter. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[Caguicla_Intel]

Hello Andreas, We apologize for the delay. After further checking, please be informed that this is a known bug for the EEE values. It should return 1 (active) or 0 (inactive) for the status of EEE but currently not doing what is supposed to be. This is now being handled to come up with the fix but there is no timeline yet. Hoping for your kind understanding on this matter. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[Andreas_Doering]

​Hello Chriselle,

I checked the state a little more detailed. It seems to be the following behavior:

• 0 = not connected
• 1 = ???
• 2 = link established, EEE is active
• 3 = link established, EEE is inactive

Can you verify this? Do you have any news when a bugfix will be available?

Best regards,

Andreas

[Caguicla_Intel]

Hello Andreas, We will double check on your query and update you as soon as there is any findings. Hoping for your patience. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[Andreas_Doering]

​Hello Criselle,

What is the status of the EEE status in current Intel network card driver? Is there any change available or at least a time schedule?

Thank you!

Best regards,

Andreas

[Andreas_Doering]

Hi Criselle,

Nothing heard so far… could you please update the status of the issue? Is a new network driver available fixing this issue?

Best regards,

Andreas

[Caguicla_Intel]

Hello Andreas,

Thank you for the patience on this matter.

Please be informed that there still no timeline for the fix of this issue. Kindly check the information below:

0 - Not Supported

1 - Disabled

2 - Active

3 - Not Negotiated

Let us know if you have additional questions.

Best regards,

Crisselle C

Intel Customer Support

Under Contract to Intel Corporation