EEUPDATEW64e failed to flash the MAC address.

[CLu1]

Hi,

We discovered an issue on the WHL platform when flashing the Intel I210 under Windows using the specified EEUPDATEW64e version 5.35.57.0 . After flashing, the MAC address is visible upon system reboot. However, after a power cycle, the MAC address disappears.

Upon investigation, the issue is related to the eeupdatew64e version. UEFI SHELL and non-Windows versions of 5.35.57.0 do not have this problem.

Since the product has already been shipped, could you assist in providing the release notes for the next version after 5.35.57.0? Could you assist in providing the release notes for the next version after 5.35.57.0? or update explanation for the version change, including the root cause of the issue and a clarification on how the new version has resolved it? This information will help us communicate effectively with the customer.

[Sazirah · Accepted solution]

Hi CLu1,

Thank you for posting in Intel Ethernet Communities.

As per checking at our end, we found there is existing forum thread case (https://community.intel.com/t5/forums/forumtopicpage/board-id/ethernet-products/message-id/39599#M39599) that currently assisted by our team. Since there is existing case for your issue, we will proceed with closing this forum thread at our end and we will continue assist you in the forum thread mentioned above. For any questions, you may post in that forum thread and we will be happy to assist you.

Hope this clarifies.

Regards,

Sazzy_Intel

Intel Customer Support Technician