Ethernet-Connection-2-1219-LM-quot-Cannot-Start

[giov]

Hi there,

I am facing the same problem as described the topic :

community.intel.com/t5/Ethernet-Products/Ethernet-Connection-2-1219-LM-quot-Cannot-Start-quot/m-p/1299150#M25831

No idea on how to reopen it ?

My laptop is not the same. I have got a lenovo x270.

This is the same network card.

This card is not working on different linux (debian, ubunto, kali) neither on windows (10, 11).

I tried different bios without any success.

 I have done a network card firmware update from auto update on lenovo site.

It was working before this update. No idea on how comeback.

I saw some tools to do  NVM stuff but no idea on how to use it.

Any advice is welcome !

[vij1]

Hi Jean,

Thank you for posting in Intel Ethernet Communities.

In order for us to investigate further, please provide the information below:

- Is the ethernet a prebuilt or the card purchased separately?

- Is there any other error message(screenshot)?

Regards,

Vijay N.

[giov]

Hi,

The card is prebuild

On linux the error is folowing :

root@x270:~# dmesg |grep e1000e
e1000e: Intel(R) PRO/1000 Network Driver
e1000e: Copyright(c) 1999 - 2015 Intel Corporation.
e1000e 0000:00:1f.6: Interrupt Throttling Rate (ints/sec) set to dynamic conservative mode
e1000e: probe of 0000:00:1f.6 failed with error -3

root@x270:~# lspci -v

[....]

00:1f.6 Ethernet controller: Intel Corporation Ethernet Connection I219-LM (rev 21)
Subsystem: Intel Corporation Ethernet Connection I219-LM
Flags: fast devsel, IRQ 16
Memory at e1300000 (32-bit, non-prefetchable) [size=128K]
Capabilities: [c8] Power Management version 3
Capabilities: [d0] MSI: Enable- Count=1/1 Maskable- 64bit+
Capabilities: [e0] PCI Advanced Features
Kernel modules: e1000e

[...]

[vij1]

Hello Giov,

Greetings!

Thank you for your prompt response and for providing detailed information regarding the network card issue encountering.

We have reviewed the log findings, which indicate the following:

Product Type: Intel(R) Ethernet Connection I219-LM

Service Name: e1dexpress

Status: Device cannot start.

Based on these logs, it's evident that the status of the network card is "Device cannot start." This issue arose after performing a firmware update from Lenovo, despite attempting a BIOS update without success.

Considering these circumstances, I kindly request your assistance in exploring the possibility of reverting to the original firmware version. Given your expertise and resources, I believe Lenovo support would be best equipped to address this matter and provide guidance on potential solutions.

Regards,

Vijay N.

[vij1]

Hello Giov, 

Greetings for the day!

We are currently awaiting your response regarding the case. If you have any queries or require further assistance, please feel free to respond on the community post. We are more than happy to assist you.

Regards,

Vijay N.

[vij1]

Hello Giov, 

Greetings for the day!

We have not received a reply from you , and as such, we will be closing your case.

If you want to continue support, please reply to this email and we will reopen your case or create a new one so that we can continue to support you.

Regards,

Vijay N.