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Ethernet adapter shipping

YB
Novice
197 Views

Hi,

 

I would like to know if all Intel's ethernet adapter will be shipped as below picture with spare bracket that already assembled.

 

YB_0-1671604955770.png

 

Thank you.

 

0 Kudos
1 Solution
Crisselle_Intel
Moderator
177 Views

Hello YB,


Thank you for posting in Intel Ethernet Communities. 


You may consider visiting link below Bracket Replacement Policy for Intel® Ethernet Adapters. Mentioned on the article that all retail adapters capable of supporting both low and standard height brackets are shipped with both brackets in the package.

https://www.intel.com/content/www/us/en/support/articles/000021596/ethernet-products.html


To know if the card supports low and standard height brackets, you may check the product specifications of the specific product and check the Bracket Height. 

Sharing the specifications of Intel® Ethernet Network Adapter E810-CQDA1 for your reference. You can check the link below for the Bracket Height information. 

https://ark.intel.com/content/www/us/en/ark/products/192561/intel-ethernet-network-adapter-e810cqda1...


For Original Equipment Manufacturer(OEM), this may depend on the manufacturer and we suggest contacting them regarding the bracket information. 


We hope that this answers your query. Feel free to let us know if you have questions or clarifications. 


Awaiting to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel® Customer Support


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5 Replies
Crisselle_Intel
Moderator
178 Views

Hello YB,


Thank you for posting in Intel Ethernet Communities. 


You may consider visiting link below Bracket Replacement Policy for Intel® Ethernet Adapters. Mentioned on the article that all retail adapters capable of supporting both low and standard height brackets are shipped with both brackets in the package.

https://www.intel.com/content/www/us/en/support/articles/000021596/ethernet-products.html


To know if the card supports low and standard height brackets, you may check the product specifications of the specific product and check the Bracket Height. 

Sharing the specifications of Intel® Ethernet Network Adapter E810-CQDA1 for your reference. You can check the link below for the Bracket Height information. 

https://ark.intel.com/content/www/us/en/ark/products/192561/intel-ethernet-network-adapter-e810cqda1...


For Original Equipment Manufacturer(OEM), this may depend on the manufacturer and we suggest contacting them regarding the bracket information. 


We hope that this answers your query. Feel free to let us know if you have questions or clarifications. 


Awaiting to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel® Customer Support


YB
Novice
162 Views

Hi,

 

Thank you for your reply.

How to determine is the adapter is a retail one? 

For example, is MM#940128 or MM#940136 consider retail?

 

Thank you.

Mike_Intel
Moderator
155 Views

Hello YB,


Thank you for the quick reply.


You can check if the label has the following markings. Please check the link below:


https://www.intel.com/content/www/us/en/support/articles/000007060/ethernet-products.html


And also, validate the card using YottaMark* and BradyID* Stickers. Please check the link below on how to validate the card.


https://www.intel.com/content/www/us/en/support/articles/000007074/ethernet-products/gigabit-etherne...


If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.


Best regards,

Michael L.

Intel® Customer Support


Mike_Intel
Moderator
112 Views

Hello YB,

 

I hope you're having a wonderful day. I am just sending a soft follow up to check if you still have clarifications regarding this inquiry. We will wait for your reply. 

 

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

 

Best regards,

Michael L.

Intel® Customer Support


Mike_Intel
Moderator
78 Views

Hello YB,

 

I hope this message finds you well. I am just sending another follow up to check if you still have clarifications. Since we have not heard back from you, I need to close this inquiry. 


If you need any additional information, please submit a new question as this thread will no longer be monitored.


Thank you and stay safe.

 

Best regards,

Michael L.

Intel® Customer Support


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