Ethernet l219-V unplugged (1gbs)

[RoLEX]

SO, i have a asus motherboard (rog strix b365) with a ethernet chip (l219-v) and when I try change from 100mbs full duplex to 1gbs duplex i get this error:  Unplugged...

- I updated / reinstalled all network drivers

- I do a network reset

- I updated the windows to the last version

- I updated the bios to the last version AND it is still doesen"t  worked........

Pleaseee HELP, nothing dosen"t worked...

P.S: I have a cat 5e network cable/ router full gigabyte / AND my provider give me 1000mbs....

[Mike_Intel]

Hello RoLEX,

Thank you for posting in Intel Ethernet Communities. 

For us to further check the issue, please provide the following details.

1. Are you using an onboard i219-V card or a PCIe card?
2. What is your OS and its version?
3. Can you share the link of your latest driver?
4. Have you tried contacting Asus about the issue?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello RoLEX,

I hope you are having a good day. I just want to make a follow up on the information that we requested below:

1. Are you using an onboard i219-V card or a PCIe card?
2. What is your OS and its version?
3. Can you share the link of your latest driver?
4. Have you tried contacting Asus about the issue?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support

[Mike_Intel]

Hello RoLEX,

I am just sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question. 

Thank you.

Best regards,

Michael L.

Intel® Customer Support