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Ethernet not working (Intel Ethernet Connection (5) I219-LM) on Windows 11

Buca89
Beginner
7,451 Views

Hi all,

suddenly my Ethernet stopped working. It is not connected with Windows 11 since it worked on it pretty fine. Stopped working at the beginning of the month. 

Laptop is Dell Latitude 5580 and I've tried everything I could found on internet. 

1) Windows Update - everything is up to date

2) Diagnose problem on Ethernet - it says that my cable is broken. Please note that I've tested the same cable on MacBook Air and it's working without any problems.

3) Changed Duplex in settings
4) Reset IP config
5) Reset modem/router 

Also tried other cable (which is working) putting directly into the modem but Ethernet is still not working. 

Here is what I get when pinging the 127.0.0.1 without any internet connection (ethernet cable is plugged in).

2023-02-13_12h42_55.png



Could someone help? It's frustrating already.

P.S. Attached also the scan.

Thanks in advance,
Marko

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7 Replies
Irwan_Intel
Moderator
7,412 Views

Hi Buca89,


Thank you for posting in Intel Ethernet Communities.


I'm sorry to hear that you are encountering issue on your I219-LM Ethernet Adapter.


However the current Intel Ethernet driver might not going to work in your Dell system. 

Have you tried asking Dell support for troubleshooting steps that you can perform? You may consider checking with them the latest BIOS as well as drivers to see if it will help in resolving the issue. 


We can also try to check this with our engineers. However, please be reminded that we might have a limited support since you are using an OEM system.


The system/platform OEM manufacturer will have different instructions to assistance since they have customized drivers, firmware and software to enable or alter features on your card.

To avoid any potential installation incompatibilities on your OEM card, Intel recommends that you check with your OEM and use the software they provide so you don’t lose features or customizations of the Ethernet adapter.


Dell Latitude 5580

https://www.dell.com/support/home/en-my/drivers/supportedos/latitude-15-5580-laptop?ref=oscompatibilitymsg


You also can refer to the latest Dell drivers for the I219-LM Adapter.

https://www.dell.com/support/home/en-my/product-support/product/latitude-15-5580-laptop/drivers


Looking forward to hear from you soon.

 

Best regards,

 

Irwan_Intel

Intel® Customer Support



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Buca89
Beginner
7,353 Views

Hi Irwan,

posted question in Dell community https://www.dell.com/community/Latitude/Latitude-5580-Ethernet-not-working-Intel-Ethernet-Connection-5/m-p/8353387, waiting for feedback.

 

 

Kind regards,

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mrjcpu
Beginner
7,183 Views

We are having similar issues, interested to see how this ticket goes. 

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Irwan_Intel
Moderator
7,341 Views

Hi Buca89,


Thanks for the update. Please let me know how can I assist you further. If no further help is needed, we will proceed to close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.



Best Regards,


Irwan_Intel

Intel Customer Support


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TheB3st
Beginner
1,590 Views
Can you help me as well, I have the same issue, but the number in the bracets is 17.
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Buca89
Beginner
7,163 Views

Hi Irwan,

 

no further help is needed and topic can be closed. Problem was some "contact"  guess since when I opened laptop LAN port was working. Just closed it and it is still working.. No software of hardware changes made...

Thanks for support!

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mrjcpu
Beginner
7,147 Views

Are you saying it was just an issue with the contact pins?

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