FTXL710-BM2 S LLK7 detection issue

[FTXL710]

Dear,

We are using FTXL710-BM2 S LLK7 device for PCIe to ethernet 10G two channel fiber optic application.

But the FTXL710-BM2 S LLK7 was not detecting. 3.3V, 0.92V and VCCA (is 0.98V) available. 

Please suggest on above issue. 

[Akshaya1]

Hi FTXL710,

Thank you for posting in the Intel Community. We sincerely apologize for the delay in our response. We have received your concern and would like to assure you that assisting you is our top priority.

Could you kindly let us know if the issue has been resolved, or if you require further assistance from us? Your prompt response will greatly help us in diagnosing and resolving the issue as quickly as possible.

We appreciate your patience and understanding, and we look forward to hearing from you soon.

Regards,

Akshaya 

Intel Customer Support Technician

[Akshaya1]

Hi FTXL710,

Greetings from Intel! 

This is a reminder mail regarding the issue you reported to us. 

We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide. 

Regards,

Akshaya 

Intel Customer Support Technician

[Akshaya1]

Hi FTXL710,

Thank you for contacting Intel. 

This is the second follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.  

If we don't hear back from you soon, we'll assume the issue has been resolved and will proceed to close the case. 

Please feel free to respond to this email at your earliest convenience. 

Regards,

Akshaya 

Intel Customer Support Technician

[Akshaya1]

Hi FTXL710,

Thank you for contacting Intel. 

This is the third follow-up regarding the reported issue. We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide. 

As we have not heard back from you, we'll assume the issue has been resolved and will proceed to close the case. 

Please feel free to respond to this email at your earliest convenience. 

Regards,

Akshaya 

Intel Customer Support Technician