Frustrating problem with i225-V controller

[JeffL]

I have been having an ultra-frustrating problem with the i225-V network card in my Beelink SER6 computer for more than a year now.

I need wake-on-lan capability with the computer.  The original Intel driver didn’t work for this at all, and I spent an inordinate amount of time troubleshooting it with Beelink and computer forums. 

Eventually, Beelink provided me with a driver -- 1.1.3.28 – that DID work.  But a new problem emerged:  The card periodically encounters an error while in sleep mode that knocks it out completely – it disappears from IPCONFIG, device manager and the network connections page.  I must reboot the computer to get it functional again,

I tried the most recent Intel driver update when it was announced by Norton drive update (I don’t have the version anymore, but it was more recent than the one I have and came out in December). The wake-on-lan reverted to not working so I restored the one that I got from Beelink.

If I could JUST get rid of that persistent error (I’ve gone as long as a week without encountering it, but it ALWAYS comes back), I’d be all set.  The error is:

Miniport Intel(R) Ethernet Controller (3) I225-V #2, {099d7624-6c69-4c1f-87fd-ced96fcbc890}, had event Fatal error: The miniport has failed a power transition to operational power

I’ve tried everything suggested by forums and CoPilot regarding the power settings and advanced network card settings.  Nothing can eradicate the problem.  I see that Intel is no longer supporting the card (the most recent drivers download doesn’t contain one for it, just I226-V), so there’s no reason to hope for a more updated version that might solve things.

Compounding my frustration is that I have another Beelink with a Realtek card (that includes power management under properties which the Intel card lacks) where everything works perfectly.  Is there no hope of ever getting this performance out of the one with an Intel card?  Is it possible that the Intel card is simply defective?

[Akshaya1]

Hi JeffL,

Thank you for contacting Intel!

To better assist you with the issues you’re experiencing with the i225-V controller, could you please share the system details?

With this information, we’ll be able to analyze the problem thoroughly and deliver the best possible support.

Regards,

Akshaya

Intel Customer Support Technician

[JeffL]

Thanks for getting back to me.  The system information is attached.  I couldn't upload the NFO file, so I put it in a ZIP file.  Let me know if there's anything else you need.

[Akshaya1]

Hi JeffL,

Thank you for sharing the details.

Could you please confirm if it is an onboard controller? Since the manufacturer is listed as AZW, also confirm whether the controller is installed in a mini PC.

Regards,

Akshaya

Intel Customer Support Technician

[JeffL]

Yes, it is an onboard controller in a mini PC.  The manufacturer is Beelink.  Here's a link to details on the model:

Beelink Mini PC SER6 AMD Ryzen 9 6900HX (8C/16T Up to 4.9GHz), 32GB DDR5 RAM 1TB NVME SSD, AMD Radeon Graphics, Windows 11 Pro, WiFi 6/BT 5.2 - Newegg.com

[pujeeth]

Hi JeffL,

Thank you for the confirmation, We would request you to post your query on Embedded Connectivity Community forum so that you get the most accurate response.

Embedded Connectivity:

https://community.intel.com/t5/Embedded-Connectivity/bd-p/embedded-networking-connectivity

Best regards,

Pujeeth

Intel Customer Support Technician

[Akshaya1]

Hi JeffL,

Since we have referred you to post your query on the Embedded Connectivity Community forum, we will now proceed to close the case on our end.

Embedded Connectivity:

https://community.intel.com/t5/Embedded-Connectivity/bd-p/embedded-networking-connectivity

Please don’t hesitate to reach out with any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.

Regards,

Akshaya 

Intel Customer Support Technician