Community
cancel
Showing results for 
Search instead for 
Did you mean: 
DRobi15
Beginner
1,125 Views

Have issues trying to update

I have completed a scan on the Driver and support assistant and it has come back as no updates available.

I find this hard to believe as the Ethernet Connection I219-V is showing the driver date 18/03/2015.

I was happily surprised that intel have given this great tool for those that are not very tech savvy like me but I would really like it if it worked so that I can get everything up to date.

Any help appreciated.

0 Kudos
4 Replies
idata
Community Manager
61 Views

Hi Flycaster,

Thank you for posting in Wired Ethernet Communities. You may refer to the Intel Driver and Support Assistant Fundamentals and FAQ:

https://www.intel.com/content/www/us/en/support/articles/000023000/software/software-applications.ht... Intel® Driver & Support Assistant Fundamentals

 

https://www.intel.com/content/www/us/en/support/topics/idsa-faq.html https://www.intel.com/content/www/us/en/support/topics/idsa-faq.html

As mentioned in the topic why doesn't' the Intel Driver & Support Assistant find my hardware? It is possible that you have a customized driver pre-installed by the computer manufacturer, thus the driver will not be updated.

Can you share below information?

 

1) What is the brand and model of the board where the i219-V was embedded on?

 

2) What is the operating system ?

Regards,

 

Sharon T

 

Intel Customer Support

 

Agent under contract to Intel

 

DRobi15
Beginner
61 Views

Hi Sharon,

It is an Asus Z170-A using Windows 10.

idata
Community Manager
61 Views

Hi Flycaster,

 

 

Thank you for sharing the information, you may try contacting Asus* to check if you have a customized driver pre-installed on the system, if that is the case the driver will not be updated.

Regards,

 

Sharon T

 

Intel Customer Support

 

Agent under contract to Intel
idata
Community Manager
61 Views

HI Flycaster,

 

 

Please feel free to update me if you have contacted Asus* to clarify the driver.

 

 

Regards,

 

Sharon T

 

Intel Customer Support

 

Agent under contract to Intel

 

Reply