Hello, when we update the Drivers to Intel Proset 24.3 for Intel X550 T2 or X722 NICs on Windows Server 2016 or 2019 it is not possible to reconfigure NIC Teaming. The result Ends with a boot crash and endless Boot Looping.

[AOtt01]

We have Fujitsu Primergy RX2540M4 and have the Intel X550 T2 in combination with x722 10 GBit Nics installed. We installed NIC Teaming (from Windows side) with both Cards with LACP channel. Also installed Windows Server 2016 and some with 2019. Hyper V Role is also installed. Is there a chanche to update the Driver without Setting up the whole System? Downgrade to older Drivers Ends also with a boot crash. When we disable the Driver for the X550 T2 Card the System Comes up. But with enabled NIC Teaming the same result with boot crash appears. Firmware update for assosiated Driver Version was done. Phantom Drivers were removed from System before Setting up the new Drivers.

Kind regards,

Andreas

[Caguicla_Intel]

Hello Andreas,

Thank you for posting in Intel Ethernet Communities. 

Please provide the following information for us to check on your request.

1.) Where do you reconfigure the Teaming? Please also share the steps done.

2.) Is there any error message while re configuring the Teaming?

3.) Are the X550 T2 and X722 NIC both PCIe adapter? If yes, please share the PBA and serial number of the adapters. You may refer to the link below on where to find the PBA number. You may also provide photos of the adapters focusing on the markings (white sticker) found on the physical card for us to double check on it. The PBA is consist of 6-digit number located at the last part of the serial number.

https://www.intel.com/content/www/us/en/support/articles/000007022/network-and-i-o/ethernet-products.html

6.) Please share the links where the drivers and firmware were downloaded from.

We hope to hear form you soon.

In case we don't receive a reply, we will follow up after 3 business days.

Best regards,

Crisselle C

Intel® Customer Support

[AOtt01]

Hello Crisselle, 1) we reconfigure the Teaming in Windows in the Server Manager – Teaming as shown in intel support page: https://www.intel.com/content/www/us/en/support/articles/000022706/network-and-i-o/ethernet-products.html?wapkw=nic%20teaming a. Deleted the existing team to update the driver b. Deinstallation of old all NiC Drivers incl. old Intel ProSet Software Kit (Phantom Drivers ISATAP Drivers also deinstalled. – Reboot c. Installation of Intel Proset 24.3 Software and Drivers with Intel Proset Package – FW Update to new FW of X550 T2 and X722 Card from Proset 24.3 Package – Reboot d. Windows Teaming with X722 10Gbit LOM Card an X550 T2 10Gbit PCIe Card with LACP Channel and VLAN Settings e. After the successful Team building – Reboot f. Boot process stops before Windows Logo Appears and the System is resetting – Boot process loops g. The System comes also up when Team is built only with one X722 Nic. After activating the X550 T2 Card into the team the Boot process crashes next boot time. 2) there is no error message – the team building works and LACP channel is opening regulary – everything looks good in this moment 3) the X550 T2 card is a PCIe Card. The X722 is a Lan on Motherboard Module connected directly to the systemboard of a Fujitsu Primergy RX2540M4 Server the PBA Number of the X550 T2 Card is: H49289-010 6) the Drivers were downloaded from Fujitsu official Download Page: https://support.ts.fujitsu.com/IndexDownload.asp?SoftwareGuid=EDB6162E-9445-4077-8E9D-1575E4398AD9<https://support.ts.fujitsu.com/IndexDownload.asp?Softwareguid=EDB6162E-9445-4077-8E9D-1575E4398AD9> Kind regards, Andreas

[Caguicla_Intel]

Hello Andreas

Thank you for the detailed response.

We hope you don't mind providing the additional information below as this would help us in further investigating the issue.

1.)In regard to your answer "Boot process stops before Windows Logo Appears and the System is resetting – Boot process loops"

Is there any error message shown every boot crash?

2.) Have you tried the latest generic driver from the link below? 

Intel® Ethernet Adapter Complete Driver Pack

https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack

3.) Is this your first time to configure teaming on your system? 

4.) Is the Teaming known to be working before without any issues? If yes, can you share if there are any software or hardware changes on your system?

5.) Is the Teaming working fine on older driver version as you have mentioned that when you update the Drivers to Intel Proset 24.3 for Intel X550 T2 or X722 NICs on Windows Server 2016 or 2019 it is not possible to reconfigure NIC Teaming? If yes, can you share the exact driver version? 

6.) Please provide the System Support Utility log of your system. This will allow us to check your Adapter details and configuration. Kindly refer to the steps below.

a- Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

b- Open SSU.exe

c- Mark the box "Everything" and then click "Scan".

d- When finished scanning, click "Next".

e- Click on "Save" and attach the file to a post.

Looking forward to your reply.

In case we don't hear from you, we will follow up after 3 business days.

Best regards,

Crisselle C

Intel® Customer Support

[AOtt01 · Accepted solution]

Hello Criselle, i got suddenly response from Fujitsu Support and got the solution. When updating the driver for X550 T2 and X722 Lom Cards to Intel Proset V.24.3 the SR-IOV Feature for NiCs has to be enabled in the BIOS of the system. (we had it on disabled state) Both x722 and x550 t2 cards have to be updated to new Firmware Version witch is contained in the Proset Package. Also there is a bug on the Firmware Package for X722 cards for Windows online Update FW Package. The Firmware Update (offline Update with Linux Boot) worked well and now after doing that all we got again stable funktion of our servers. Kind regards, Andreas

[Caguicla_Intel]

Hello Andreas

Thank you for sharing the issue resolution with us.

We are glad to hear that Fujitsu was able to identify the cause of the issue. With this, please be advised that we will now proceed closing this request. Thank you very much for your time and cooperation throughout the process. Should you have any other concerns or assistance needed in the future, feel free to post a new question.

May you have an amazing weekend ahead!

Best regards,

Crisselle C

Intel® Customer Support