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idata
Community Manager
1,737 Views

How do I know the Ethernet card is still alive?

I have a D915GAV board and somehow when I booted my windows XP-SP2 it started to tell me that it has found new Hardware. I have been using this for the past 2 years and everything was ok and now all of the sudden my keyboard is fried and the ethernet card is not working.

I've even reinstalled Windows and still it can not find/install drivers for Ethernet. It can however detect (everytime) that an "Ethernet Controller" device is present that is shown in the "Other Devices" section of device manager.

I have the original board CD and it does not install the drivers. I went to internet and all the documents on Intel site suggest that I need drivers for "Intel® 82562 Fast Ethernet Controllers". When I install those they complain "No Intel(R) PRO .. present in system"

For the past 12 hours, now, I've been banging my head into nothing. I just want to know whether there is any hope at all. Is there a way to find out whether the LAN card is every going to work somehow? Like physically damaged or what?

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3 Replies
Allan_J_Intel1
Employee
104 Views

Hi,

If you are having problems with onboard LAN card, you can try a BIOS recovery as this could be a problem with your motherboard BIOS,

If you want to perform BIOS recovery, check instructions here:

http://downloadmirror.intel.com/10140/ENG/BIOS%20Update%20Readme.pdf http://downloadmirror.intel.com/10140/ENG/BIOS%20Update%20Readme.pdf

Additionally, I remind you that your board is no longer supported by Intel technical department.

http://www.intel.com/support/motherboards/desktop/d915gav/ http://www.intel.com/support/motherboards/desktop/d915gav/

Allan_intel

idata
Community Manager
104 Views

Sorry for the delay, I only had time over the weekend to try out that.

I tried Express BIOS update, but that too did not make any difference. Since I already had the latest BIOS update applied (before the crash) could it be that updating it again is a noop? I have also tried using various hardware detection tools and they can't find out any network interface. For example, used partmagic's utility.

The LED on the back of the chassis is lit green when it's wired, so that makes me think it might still be alive.

Mark_H_Intel
Employee
104 Views

Not sure which package you downloaded for your drivers. Maybe the driver package you tried did not include the driver for your board. After you try the BIOS suggestions, you should try downloading the older version of http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=8659&ProdId=1673 PROXP.exe listed for your desktop board.

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