How to get a not working X520-DA2 replaced

[Operations]

I have got 2 Intel X520-DA2 cards​, they do not work anymore. But when i use the warranty tool it doesn't recognize the serial numbers.

Could somebody tell me what to do?

The serial numbers are:

001B21A48AAC 101AD E66560-004

001B21A58290 111AD E66560-004

[Mike_Intel]

Hello Operations,

Thank you for posting in Intel Ethernet Communities. 

I am sorry to hear that. If you want to log an RMA or replacement. Please log a request on the link below and create a ticket or you may call your local RMA team. Just make sure to change it to your correct Geo.

https://www.intel.com/content/www/us/en/support/contact-support.html?productId=1201#@12

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel Customer Support Technicians

[Mike_Intel]

Hello Operations,

I just want to make a follow up on to check if you have clarifications regarding this thread.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel Customer Support Technicians

[Mike_Intel]

Hello Operations,

I am just sending another follow up on the information that I requested. Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question. 

Best regards,

Michael L.

Intel Customer Support Technicians