I have an Intel I226-V and it is constantly dropping out

[Predspawn]

I have the I226-V and I am very disappointed with it, in 10 minutes it dropped 6 times. In 1 hour it dropped 48 times. I want to play online games and due to the dropouts it is costing me money spent for game coins to have them lost when the ethernet  controller drops. I am seriously thinking about going to a different brand. I have had computers for well over 20 years and this ethernet device is the pits. I know it is not the internet because it does not drop on my other computers. I have not been able to find an ID tag on the back of the computer for the ethernet device.

[Fikri_Intel]

Hi Predspawn,

Thank you for reaching out to Intel support, and I apologize for any inconvenience this issue may have caused you. To effectively troubleshoot the issue you're facing, we require some additional information from your end.

Could you kindly provide the following details:

1- System/Board details:

2- Was the Ethernet card shipped along with the system or purchased separately?

3- What troubleshooting has been done?

4- Have any changes been made prior to the issue happening?

Your prompt response with this information will greatly assist us in diagnosing and resolving the issue as quickly as possible.

We look forward to hearing from you soon.

Best regards,

Fikri O.

[Fikri_Intel]

Hi Predspawn,

Good day to you.

Just wanted to follow up with you, kindly let us know the information requested in the previous communication.

Looking forward to your response.

Regards,

Fikri O.

[Fikri_Intel]

Hi Predspawn,

Good day to you.

Since we have not seen an update, we will be closing this forum case from our end. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Fikri O.