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I have problems with my i225-V

XioX
Beginner
599 Views

I have problems with my ASUS ROG STRIX B550-F GAMING WI-FI motherboard, since the i225-v motherboard tells me "Unidentified network" and I tried to use the same cable on another pc and it works. Also I tried to update drivers, bios (from the motherboard) and it didn't work either. Can you tell me how to solve this problem? Thank you.
Greetings

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1 Solution
Crisselle_Intel
Moderator
570 Views

Hello XioX,


Thank you for posting in Intel Ethernet Communities. 


Kindly provide the following information that would help in checking your request. 

1. When was the issue first encountered?

2. Is the i225-V known to be working fine before? 

3. Is there any software or hardware changes prior to issue? 

4. Can you confirm if you already tried the steps from link below?

Network Issues with Intel® Ethernet Controller I225-V

https://www.intel.com/content/www/us/en/support/articles/000057261/ethernet-products/gigabit-etherne...


Looking forward to your reply.


We will follow up after 3 business days in case we don't hear from you.


Best regards,

Crisselle C.

Intel® Customer Support


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3 Replies
Crisselle_Intel
Moderator
571 Views

Hello XioX,


Thank you for posting in Intel Ethernet Communities. 


Kindly provide the following information that would help in checking your request. 

1. When was the issue first encountered?

2. Is the i225-V known to be working fine before? 

3. Is there any software or hardware changes prior to issue? 

4. Can you confirm if you already tried the steps from link below?

Network Issues with Intel® Ethernet Controller I225-V

https://www.intel.com/content/www/us/en/support/articles/000057261/ethernet-products/gigabit-etherne...


Looking forward to your reply.


We will follow up after 3 business days in case we don't hear from you.


Best regards,

Crisselle C.

Intel® Customer Support


XioX
Beginner
562 Views

Hi, I tried a category 6 cable and it worked.
Thank you
Greetings

Crisselle_Intel
Moderator
551 Views

Hello XioX,


Thank you for the update.


We are glad to hear the the issue has been resolved after using Cat6 cable. 


Please be informed that we will now close this request since you already marked the thread as closed. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.


Have a good day and stay safe!


Best regards,

Crisselle Franz

Intel Customer Support


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