I210 WOL issue:

[HLee]

Hi, after we use Intel eeupdate64e to update the intel i210 NVM version from 3.25 to 3.30, Wake On LAN cannot be performed in the S5 state. Is there a solution?

FW information as below:

Etrack ID: 8000079D
Firmware version: Rev:1.7
NVM version: 3.30

[AlfredoS_Intel]

Hi Hlee,

Thank you for posting in our Intel® Ethernet Communities Page.

We are sorry to hear about the issue that you are experiencing with your network adapter. 

To better assist you, we need to get some logs from your system. It will tell us the different driver version and components installed on your system. Please download and run our Intel® System Support Utility from this page, https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. After running it, you will be given an option to save the logs to a text file, please do so and attach the file on your reply.

We look forward to hearing from you. If we do not get your reply, we will follow up after 3 business days.

Best Regards,

Alfred S

Intel® Customer Support

[AlfredoS_Intel]

Hi Hlee, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel® Customer Support

Best Regards,

Alfred S

Intel Customer Support Technician