I211 Gigabit Network && I219V Event27 Error Both of Them

[ADenizli]

Hello. I have been dealing with a problem for about a month. I own an MSI Z390 Tomahawk motherboard with 2 Ethernet ports. The issue I'm experiencing occurs on both Ethernet ports. When I run certain programs (e.g., PUBG, SpaceEngineers, etc.), my internet connection keeps dropping intermittently. Upon checking the event logs, I see it gives Warning #27, and this warning repeats 3-4 times. This issue occurs not only when I'm using programs but also sometimes randomly, typically at least once a day. Could this be related to the router? Is there a way to determine if the problem is computer-related? What kind of things can I try on my computer? Additionally, I have another computer in my house. It's an older computer with an ASUS H61M-LE motherboard, and I haven't observed such an issue on that computer.

[Yogaeasvaran]

Greetings Mr. Ahmet,

Thank you for contacting Intel Customer Server Support.

We are sorry to hear about the issue you encountered with your MSI Z390 Ethernet port issue. For us to further check this issue, please provide us these following details:

• Any hardware or software changes before the issue occurred?

• Which driver is currently installed in your system? Is it the latest driver from Intel?

If NO, update the Ethernet driver for your Intel® Ethernet Controller.

If the Ethernet driver is already up to date, perform a clean driver installation:

Uninstall the current driver, restart the computer, and reinstall it.

• Have you update the BIOS version to latest?

If NO, please update BIOS to latest version.

If you have any further questions or queries, please kindly let us know.

Thank You & Regards,

Yogaeasvaran

Intel® Customer Support 

[Yogaeasvaran]

Hello Mr. Ahmet,

Regarding your case number 05915346, we are following up to find out if you were able to complete the actions, we previously recommended.

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thank You & Regards,

Yogaeasvaran

Intel® Customer Support

[ADenizli]

Hello. I couldn't receive your message because notification emails were going to the spam folder. I solved my problem with a new cable. However, I have no idea about the cable's relevance to the issue because when I connected the old cable to another computer, everything worked fine. Still, thank you.

[Yogaeasvaran]

Greetings Ahmet,

Your issue #05915346 is now considered resolved, therefore we are proceeding to close this ticket.

If you have any more questions in the future, please don't hesitate to post a new question, as this thread will no longer be monitored.

Thank You & Regards

Yogaeasvaran

Intel® Customer Support