Ethernet Products
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I217-LM spiking

rthornhill
Beginner
745 Views

my ethernet extender will not stop spiking, im such a noob with technology and im so lost, can someone please help me fix this?

 

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Fikri_Intel
Employee
700 Views

Hi rthornhill,


Thank you for contacting Intel.


We appreciate you reaching out to us regarding the reported issue. To assist you more effectively and provide an accurate solution, we kindly request the following details:


1- What system model are you currently using? (Laptop/Desktop Model)

2- Is the I217 built-in with a motherboard or PCIE network card?

3- What kind of Ethernet extender are you using? (Brand/model)

4- What do you mean by "spiking"? Are you seeing high ping, packet loss, or speed fluctuations?

5- How is your extender connected to your network? (Ethernet backhaul, powerline adapter, Wi-Fi bridge, etc.)

6- Are other devices on your network also experiencing issues or is just the one connected to the extender?

7- Have you tried restarting both the extender and your main router?

5- Have any changes been made prior to the issue happening?


Once we have this information, we will be able to guide you better and provide the appropriate support.


Looking forward to your response.




Regards,

Fikri O.


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Fikri_Intel
Employee
681 Views

Hi rthornhill,


Good day to you.


Just wanted to follow up, kindly let us know if have any further concerns.


Looking forward to your response.




Regards,

Fikri O.


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Fikri_Intel
Employee
664 Views

Hi rthornhill,


Hope you are doing well.


Since we have not seen an update, we will be closing this forum case from our end.

If you need any additional information, please submit a new question as this thread will no longer be monitored.



Regards,

Fikri O.


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