I219-lm eeupdate.exe or equivalent to re-program the MAC address.

[GPetch]

I have an ASUS Prime Q370M-C motherboard PC with Intel I219-LM Networking. Owing to problems with BIOS I have ended up with the MAC being wiped and replaced with 888888888788. Is there an eeupdate.exe for this chipset or equivalent so that I can re-program the correct MAC address? Thanks,

[Mike_Intel · Accepted solution]

Hello GPetch,

Thank you for posting in Intel Ethernet Communities. 

Regarding EEUpdate tool, please open iur FAQ link: 

https://www.intel.com/content/www/us/en/support/articles/000023048/network-and-i-o/ethernet-products.html

And you may contact Resource and Design Center for registration and access: 

https://www.intel.com/content/www/us/en/design/resource-design-center.html

However, it is recommended that you contact the board vendormanufacturer for modification made on the onbaord NIC, the OEM board vendor is the best person to handle the customization that might have made on the NIC integrated and to avoid any warranty issue of the board in case there is.

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support

Under Contract to Intel Corporation

[GPetch]

Hi Michael,

I already contacted ASUS support and they informed me that they didn't have the tool, hence my posting here. I can find numerous versions of eeupdate.exe but not the one for I219-lm so am seeking one here.

Thanks for the reply

[Mike_Intel]

Hello GPetch,

Thank you for the quick reply. You may try contacting our Resource and Design center and check if they can help you. However, just to set the expectation. They may still advise you to contact your board manufacturer since they may have altered the NIC.

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support

Under Contract to Intel Corporation

[Mike_Intel]

Hello GPetch,

I just want to check if you already contacted  Resource and Design Center regarding this one?

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support

A Contingent Worker at Intel

[GPetch]

Hi Michael, Yes I contacted but have not been given access I am afraid. Thanks, Stuart NUIT SAgE-Drummond (x86335)

[Mike_Intel]

Hello GPetch,

Aside from that, we also recommends that you try to contact your board manufacturer since they are the one who embedded this NIC into the board.

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support

A Contingent Worker at Intel

[GPetch]

Hi Michael, I have already tried ASUS and they say they don’t have eeupdate.exe. Stuart NUIT SAgE-Drummond (x86335)

[Mike_Intel]

Hello GPetch,

You mentioned that you already contacted Resource and Design Center, can you provide the reference number via personal message for me to check it with them.

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support

A Contingent Worker at Intel

[GPetch]

Michael, I’ve attached the two relevant emails. Stuart NUIT SAgE-Drummond (x86335)

[Mike_Intel]

Hello GPetch,

Is there a reference number? So that I can check and help you with the follow up?

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support

A Contingent Worker at Intel

[GPetch]

I couldn’t register to post anything. Stuart NUIT SAgE-Drummond (x86335)

[Mike_Intel]

Hello GPetch,

Is there an error message? What was the last message sent you?

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support

A Contingent Worker at Intel

[Mike_Intel]

Hello GPetch,

Just want to check if you are now talking to Resource and Design Center support.

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support

A Contingent Worker at Intel

[GPetch]

Michael, Sorry for the delay in replying but I have been away for a few days. I followed the link to Resource & Design Center (https://www.intel.com/content/www/us/en/design/resource-design-center.html) and tried to register but was refused. So there is no way to pose the question as far as I can see. Stuart NUIT SAgE-Drummond (x86335)

[Mike_Intel]

Hello GPetch,

Please try to register first or contact them via email on this link.

https://www.intel.com/content/www/us/en/forms/design/registration-privileged.html

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support

A Contingent Worker at Intel

[GPetch]

Michael, I’ve previously tried registering and been declined. I have emailed using the link on the page. Thanks, Stuart NUIT SAgE-Drummond (x86335)

[Mike_Intel]

Hello GPetch,

Just kindly wait for their update since they are the one who can further assist you with your inquiries.

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support

A Contingent Worker at Intel

[Mike_Intel]

Hello GPetch,

Just want to check if you already received a reply from our RDC team?

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support

A Contingent Worker at Intel

[GPetch]

Hi Michael, Still waiting: “Case#: 04262107 Case Subject: Resource & Design Center Account Support Request” Wednesday July 10. Stuart NUIT SAgE-Drummond (x86335)

[Mike_Intel]

Hello GPetch,

Thank you for sharing the case number. I already coordinated with our RDC team and someone should contact you regarding your inquiry.

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support

A Contingent Worker at Intel