I350 - Oscillator connection (voltage swing level)

[JH_AE]

We want to use an oscillator/clock generator instead of a crystal to clock the i350. In the data sheet some statements appear to be wrong or contradict. Could someone clarify/confirm if the statement of the 1.2V voltage swing in figure 11-11 is right or wrong? The displayed circuit wont fullfil the requirement and in section 12.5 of the data sheet some XOs are mentioned and these are 3,3V types, so the 1,2V requirement would not be fullfilled again (with Cs=1000pF).

It would be good if someone could clarify what is wrong resp. which requirements apply for valid input voltage swing levels.

Thank you!

[vish1]

Hello JH_AE,

Greetings!!

To assist you further with your issue, could you please provide the following details:

1. The driver version you are using.
2. The full model name of the Ethernet connection.
3. System details, including whether the Ethernet was purchased separately or bundled with the system.
4. The operating system version you are currently using.

These details will help us better understand your setup and provide more accurate assistance.

Best Regards,

Vishal Shet P

Intel Customer Support Technician

[JH_AE]

Hello Vishal,

Thanks for your response.

I'd like to answer your questions in the following way (not really sure if they apply to my kind of question):

1. need to check with our SW guys (but see 4.)

2. I350-AM2

3. We are a system vendor and have begun a PCB design now. Chips will be sourced via distributor (likely Arrow in this case).

4. Linux (incl. NXP specific extensions for our use case), version t.b.d.

I hope someone will be able to answer our question quickly as we want to finish our PCB design. Maybe we also could involve FAEs from Arrow to speed up?

Thanks for your support!

BR
Joerg

[ManoranjanDas]

Hello JH_AE,

Greetings for the day!

Thank you for sharing all the details. To proceed with this case, we recommend that you create a support ticket in the Intel® Premier Support portal using the following link:

http://premiersupport.intel.com/ 

If you are experiencing any additional issues or have further queries, please let us know. We are happy to assist you.

Thank you for using Intel products and services.

Best Regards,

Manoranjan.

Intel Customer Support Technician.

[JH_AE]

Hello Manoranjan,

Thanks for your message. I would have to (re)register first for the premiersupport portal (presuming my former acount has timed out).

While I could and probably will do so, couldn't the answer be given to us here (too)? It shouldn't be secret or so...

Thanks for helping us to find a quick solution.

BR
Joerg

[ManoranjanDas]

Hello Joerg,

Greetings!

Based on your query, we want to ensure you receive the best possible support. We have a dedicated team ready to assist you. Please use the link provided to create a case, and our team will be happy to help you.

If you need any further assistance or have additional questions, please feel free to ask. I'm here to help!

Thank you for your understanding.

Best regards, 

Manoranjan. 

Intel Customer Support Technician

[JH_AE]

Thanks, Manoranjan.

As suspected I need to (re-)register first and this may take additional (up to) 48h before I can enter our request. To be honest I was hoping for a more quick solution than that.

And by this way no others in the community forum here could leverage from the final findings...

BR
Joerg

[ManoranjanDas]

Hello JH_AE,

Greetings!

Regarding your query, we recommend that you contact your Intel representative within your organization for further assistance, as the response is taking longer than expected. If you continue to experience issues, please refer to the link below for additional support.

https://www.intel.com/content/www/us/en/support/articles/000092496/programs.html

Thank you for your understanding.

Best regards,

Manoranjan

Intel Customer Support Technician

[JH_AE]

Hello Manoranjan,

Frankly speaking I have no understanding about the feedback on this subject as the answer should not be too complicated and secret. 

Feel free to close this post...

By the way, I failed to get access again to premier support (which seems to be pretty FPGA centric anyway). So, another ... experience.

BR
Joerg

[ManoranjanDas]

Hello JH_AE,

Greetings for the day!

Thank you for your query. We are currently collaborating with our internal team to address your concerns. As soon as we have an update, we will promptly share the status with you. We appreciate your patience in the meantime.

Thank you for your cooperation and support.

Regards,

Manoranjan.

Intel Customer Support Technician

[ManoranjanDas]

Hello JH_AE 

Greetings for the day!

I would like to take a moment to update you regarding your IPS request. We are currently conducting an internal review to determine why the request is redirecting exclusively to FPGA products. I sincerely apologize for any inconvenience this may have caused you.  

As we discussed earlier, we will be closing this case temporarily. However, please rest assured that we are committed to tracking it internally, and we will keep you informed with any updates as they arise.  

Thank you very much for your understanding and patience during this process. Should you have any further questions or need assistance in the meantime, please feel free to reach out at any time.  

Regards,

Manoranjan.

Intel Customer Support Technician