IEEE 1588 Precision Time Protocol (PTP) - Intell x550 and ptp4l

[GustavoSalge]

I am trying to sync my NIC (Intel x550) connected to Ruggedcom switch (RSG2288) which is the master clock using the software ptp4l, but i can not achieve sync and it is always showing the same 'delay timeout' message.

Below is the command and the log generated from ptp4l.

ptp4l -2 -i enp1s0f1 -m -A -l 7 -H

ptp4l[35843.709]: config item (null).assume_two_step is 0
ptp4l[35843.709]: config item (null).check_fup_sync is 0
ptp4l[35843.709]: config item (null).tx_timestamp_timeout is 10
ptp4l[35843.709]: config item (null).hwts_filter is 0
ptp4l[35843.709]: config item (null).clock_servo is 0
ptp4l[35843.709]: config item (null).clock_type is 32768
ptp4l[35843.709]: config item (null).clock_servo is 0
ptp4l[35843.709]: config item (null).clockClass is 248
ptp4l[35843.709]: config item (null).clockAccuracy is 254
ptp4l[35843.709]: config item (null).offsetScaledLogVariance is 65535
ptp4l[35843.709]: config item (null).productDescription is ';;'
ptp4l[35843.709]: config item (null).revisionData is ';;'
ptp4l[35843.709]: config item (null).userDescription is ''
ptp4l[35843.709]: config item (null).manufacturerIdentity is '00:00:00'
ptp4l[35843.709]: config item (null).domainNumber is 0
ptp4l[35843.709]: config item (null).clientOnly is 0
ptp4l[35843.709]: config item (null).gmCapable is 1
ptp4l[35843.709]: config item (null).gmCapable is 1
ptp4l[35843.709]: config item (null).G.8275.defaultDS.localPriority is 128
ptp4l[35843.709]: config item (null).maxStepsRemoved is 255
ptp4l[35843.709]: config item (null).clock_class_threshold is 248
ptp4l[35843.709]: config item (null).time_stamping is 1
ptp4l[35843.709]: config item (null).twoStepFlag is 1
ptp4l[35843.710]: config item (null).twoStepFlag is 1
ptp4l[35843.710]: config item (null).time_stamping is 1
ptp4l[35843.710]: config item (null).priority1 is 128
ptp4l[35843.710]: config item (null).priority2 is 128
ptp4l[35843.710]: interface index 3 is up
ptp4l[35843.710]: config item enp1s0f1.phc_index is -1
ptp4l[35843.710]: config item (null).free_running is 0
ptp4l[35843.710]: selected /dev/ptp1 as PTP clock
ptp4l[35843.710]: config item (null).clockIdentity is '000000.0000.000000'
ptp4l[35843.710]: config item (null).uds_address is '/var/run/ptp4l'
ptp4l[35843.710]: section item /var/run/ptp4l.announceReceiptTimeout now 0
ptp4l[35843.710]: section item /var/run/ptp4l.delay_mechanism now 0
ptp4l[35843.710]: section item /var/run/ptp4l.network_transport now 0
ptp4l[35843.710]: section item /var/run/ptp4l.delay_filter_length now 1
ptp4l[35843.710]: config item (null).uds_ro_address is '/var/run/ptp4lro'
ptp4l[35843.710]: section item /var/run/ptp4lro.announceReceiptTimeout now 0
ptp4l[35843.710]: section item /var/run/ptp4lro.delay_mechanism now 0
ptp4l[35843.710]: section item /var/run/ptp4lro.network_transport now 0
ptp4l[35843.710]: section item /var/run/ptp4lro.delay_filter_length now 1
ptp4l[35843.710]: config item (null).free_running is 0
ptp4l[35843.710]: config item (null).freq_est_interval is 1
ptp4l[35843.710]: config item (null).write_phase_mode is 0
ptp4l[35843.710]: config item (null).gmCapable is 1
ptp4l[35843.710]: config item (null).kernel_leap is 1
ptp4l[35843.710]: config item (null).utc_offset is 37
ptp4l[35843.710]: config item (null).timeSource is 160
ptp4l[35843.710]: config item (null).step_window is 0
ptp4l[35843.710]: config item (null).pi_proportional_const is 0.000000
ptp4l[35843.710]: config item (null).pi_integral_const is 0.000000
ptp4l[35843.710]: config item (null).pi_proportional_scale is 0.000000
ptp4l[35843.710]: config item (null).pi_proportional_exponent is -0.300000
ptp4l[35843.710]: config item (null).pi_proportional_norm_max is 0.700000
ptp4l[35843.710]: config item (null).pi_integral_scale is 0.000000
ptp4l[35843.710]: config item (null).pi_integral_exponent is 0.400000
ptp4l[35843.710]: config item (null).pi_integral_norm_max is 0.300000
ptp4l[35843.710]: config item (null).step_threshold is 0.000000
ptp4l[35843.710]: config item (null).first_step_threshold is 0.000020
ptp4l[35843.710]: config item (null).max_frequency is 900000000
ptp4l[35843.710]: config item (null).servo_offset_threshold is 0
ptp4l[35843.710]: config item (null).servo_num_offset_values is 10
ptp4l[35843.710]: config item (null).dataset_comparison is 0
ptp4l[35843.710]: config item (null).delay_filter_length is 10
ptp4l[35843.710]: config item (null).delay_filter is 1
ptp4l[35843.711]: config item (null).tsproc_mode is 0
ptp4l[35843.711]: config item (null).initial_delay is 0
ptp4l[35843.711]: config item (null).summary_interval is 0
ptp4l[35843.711]: config item (null).sanity_freq_limit is 200000000
ptp4l[35843.711]: PI servo: sync interval 1.000 kp 0.700 ki 0.300000
ptp4l[35843.711]: config item /var/run/ptp4l.phc_index is -1
ptp4l[35843.711]: config item /var/run/ptp4l.boundary_clock_jbod is 0
ptp4l[35843.711]: config item /var/run/ptp4l.serverOnly is 0
ptp4l[35843.711]: config item /var/run/ptp4l.BMCA is 0
ptp4l[35843.711]: config item /var/run/ptp4l.network_transport is 0
ptp4l[35843.711]: config item /var/run/ptp4l.delayAsymmetry is 0
ptp4l[35843.711]: config item /var/run/ptp4l.follow_up_info is 0
ptp4l[35843.711]: config item /var/run/ptp4l.freq_est_interval is 1
ptp4l[35843.711]: config item /var/run/ptp4l.msg_interval_request is 0
ptp4l[35843.711]: config item /var/run/ptp4l.net_sync_monitor is 0
ptp4l[35843.711]: config item /var/run/ptp4l.path_trace_enabled is 0
ptp4l[35843.711]: config item /var/run/ptp4l.tc_spanning_tree is 0
ptp4l[35843.711]: config item /var/run/ptp4l.ingressLatency is 0
ptp4l[35843.711]: config item /var/run/ptp4l.egressLatency is 0
ptp4l[35843.711]: config item /var/run/ptp4l.delay_mechanism is 0
ptp4l[35843.711]: config item /var/run/ptp4l.hybrid_e2e is 0
ptp4l[35843.711]: config item /var/run/ptp4l.fault_badpeernet_interval is 16
ptp4l[35843.711]: config item /var/run/ptp4l.fault_reset_interval is 4
ptp4l[35843.711]: config item /var/run/ptp4l.delay_filter_length is 1
ptp4l[35843.711]: config item /var/run/ptp4l.delay_filter is 1
ptp4l[35843.711]: config item /var/run/ptp4l.tsproc_mode is 0
ptp4l[35843.711]: config item /var/run/ptp4lro.phc_index is -1
ptp4l[35843.711]: config item /var/run/ptp4lro.boundary_clock_jbod is 0
ptp4l[35843.711]: config item /var/run/ptp4lro.serverOnly is 0
ptp4l[35843.711]: config item /var/run/ptp4lro.BMCA is 0
ptp4l[35843.711]: config item /var/run/ptp4lro.network_transport is 0
ptp4l[35843.711]: config item /var/run/ptp4lro.delayAsymmetry is 0
ptp4l[35843.711]: config item /var/run/ptp4lro.follow_up_info is 0
ptp4l[35843.711]: config item /var/run/ptp4lro.freq_est_interval is 1
ptp4l[35843.711]: config item /var/run/ptp4lro.msg_interval_request is 0
ptp4l[35843.711]: config item /var/run/ptp4lro.net_sync_monitor is 0
ptp4l[35843.711]: config item /var/run/ptp4lro.path_trace_enabled is 0
ptp4l[35843.711]: config item /var/run/ptp4lro.tc_spanning_tree is 0
ptp4l[35843.711]: config item /var/run/ptp4lro.ingressLatency is 0
ptp4l[35843.711]: config item /var/run/ptp4lro.egressLatency is 0
ptp4l[35843.711]: config item /var/run/ptp4lro.delay_mechanism is 0
ptp4l[35843.711]: config item /var/run/ptp4lro.hybrid_e2e is 0
ptp4l[35843.711]: config item /var/run/ptp4lro.fault_badpeernet_interval is 16
ptp4l[35843.711]: config item /var/run/ptp4lro.fault_reset_interval is 4
ptp4l[35843.711]: config item /var/run/ptp4lro.delay_filter_length is 1
ptp4l[35843.711]: config item /var/run/ptp4lro.delay_filter is 1
ptp4l[35843.711]: config item /var/run/ptp4lro.tsproc_mode is 0
ptp4l[35843.711]: config item (null).slave_event_monitor is ''
ptp4l[35843.711]: config item enp1s0f1.phc_index is -1
ptp4l[35843.711]: config item enp1s0f1.boundary_clock_jbod is 0
ptp4l[35843.711]: config item enp1s0f1.serverOnly is 0
ptp4l[35843.711]: config item enp1s0f1.BMCA is 0
ptp4l[35843.711]: config item enp1s0f1.network_transport is 3
ptp4l[35843.711]: config item enp1s0f1.delayAsymmetry is 0
ptp4l[35843.711]: config item enp1s0f1.follow_up_info is 0
ptp4l[35843.711]: config item enp1s0f1.freq_est_interval is 1
ptp4l[35843.711]: config item enp1s0f1.msg_interval_request is 0
ptp4l[35843.712]: config item enp1s0f1.net_sync_monitor is 0
ptp4l[35843.712]: config item enp1s0f1.path_trace_enabled is 0
ptp4l[35843.712]: config item enp1s0f1.tc_spanning_tree is 0
ptp4l[35843.712]: config item enp1s0f1.ingressLatency is 0
ptp4l[35843.712]: config item enp1s0f1.egressLatency is 0
ptp4l[35843.712]: config item enp1s0f1.delay_mechanism is 0
ptp4l[35843.712]: config item enp1s0f1.unicast_master_table is 0
ptp4l[35843.712]: config item enp1s0f1.unicast_listen is 0
ptp4l[35843.712]: config item enp1s0f1.hybrid_e2e is 0
ptp4l[35843.712]: config item enp1s0f1.fault_badpeernet_interval is 16
ptp4l[35843.712]: config item enp1s0f1.fault_reset_interval is 4
ptp4l[35843.712]: config item enp1s0f1.delay_filter_length is 10
ptp4l[35843.712]: config item enp1s0f1.delay_filter is 1
ptp4l[35843.712]: config item enp1s0f1.tsproc_mode is 0
ptp4l[35843.712]: config item enp1s0f1.logMinDelayReqInterval is 0
ptp4l[35843.712]: config item enp1s0f1.logAnnounceInterval is 1
ptp4l[35843.712]: config item enp1s0f1.inhibit_announce is 0
ptp4l[35843.712]: config item enp1s0f1.ignore_source_id is 0
ptp4l[35843.712]: config item enp1s0f1.announceReceiptTimeout is 3
ptp4l[35843.712]: config item enp1s0f1.syncReceiptTimeout is 0
ptp4l[35843.712]: config item enp1s0f1.transportSpecific is 0
ptp4l[35843.712]: config item enp1s0f1.ignore_transport_specific is 0
ptp4l[35843.712]: config item enp1s0f1.G.8275.portDS.localPriority is 128
ptp4l[35843.712]: config item enp1s0f1.logSyncInterval is 0
ptp4l[35843.712]: config item enp1s0f1.operLogSyncInterval is 0
ptp4l[35843.712]: config item enp1s0f1.logMinPdelayReqInterval is 0
ptp4l[35843.712]: config item enp1s0f1.operLogPdelayReqInterval is 0
ptp4l[35843.712]: config item enp1s0f1.neighborPropDelayThresh is 20000000
ptp4l[35843.712]: config item enp1s0f1.min_neighbor_prop_delay is -20000000
ptp4l[35843.712]: config item enp1s0f1.delay_response_timeout is 0
ptp4l[35843.712]: config item enp1s0f1.asCapable is 1
ptp4l[35843.712]: config item enp1s0f1.inhibit_delay_req is 0
ptp4l[35843.712]: config item enp1s0f1.ptp_dst_mac is '01:1B:19:00:00:00'
ptp4l[35843.712]: config item enp1s0f1.p2p_dst_mac is '01:80:C2:00:00:0E'
ptp4l[35843.712]: config item global.socket_priority is 0
ptp4l[35843.760]: port 1 (enp1s0f1): INITIALIZING to LISTENING on INIT_COMPLETE
ptp4l[35843.760]: config item /var/run/ptp4l.logMinDelayReqInterval is 0
ptp4l[35843.760]: config item /var/run/ptp4l.logAnnounceInterval is 1
ptp4l[35843.760]: config item /var/run/ptp4l.inhibit_announce is 0
ptp4l[35843.761]: config item /var/run/ptp4l.ignore_source_id is 0
ptp4l[35843.761]: config item /var/run/ptp4l.announceReceiptTimeout is 0
ptp4l[35843.761]: config item /var/run/ptp4l.syncReceiptTimeout is 0
ptp4l[35843.761]: config item /var/run/ptp4l.transportSpecific is 0
ptp4l[35843.761]: config item /var/run/ptp4l.ignore_transport_specific is 0
ptp4l[35843.761]: config item /var/run/ptp4l.G.8275.portDS.localPriority is 128
ptp4l[35843.761]: config item /var/run/ptp4l.logSyncInterval is 0
ptp4l[35843.761]: config item /var/run/ptp4l.operLogSyncInterval is 0
ptp4l[35843.761]: config item /var/run/ptp4l.logMinPdelayReqInterval is 0
ptp4l[35843.761]: config item /var/run/ptp4l.operLogPdelayReqInterval is 0
ptp4l[35843.761]: config item /var/run/ptp4l.neighborPropDelayThresh is 20000000
ptp4l[35843.761]: config item /var/run/ptp4l.min_neighbor_prop_delay is -20000000
ptp4l[35843.761]: config item /var/run/ptp4l.delay_response_timeout is 0
ptp4l[35843.761]: config item /var/run/ptp4l.asCapable is 1
ptp4l[35843.761]: config item /var/run/ptp4l.inhibit_delay_req is 0
ptp4l[35843.761]: config item (null).uds_ro_address is '/var/run/ptp4lro'
ptp4l[35843.761]: config item (null).uds_address is '/var/run/ptp4l'
ptp4l[35843.761]: config item /var/run/ptp4l.uds_file_mode is 432
ptp4l[35843.761]: port 0 (/var/run/ptp4l): INITIALIZING to LISTENING on INIT_COMPLETE
ptp4l[35843.761]: config item /var/run/ptp4lro.logMinDelayReqInterval is 0
ptp4l[35843.761]: config item /var/run/ptp4lro.logAnnounceInterval is 1
ptp4l[35843.761]: config item /var/run/ptp4lro.inhibit_announce is 0
ptp4l[35843.761]: config item /var/run/ptp4lro.ignore_source_id is 0
ptp4l[35843.761]: config item /var/run/ptp4lro.announceReceiptTimeout is 0
ptp4l[35843.761]: config item /var/run/ptp4lro.syncReceiptTimeout is 0
ptp4l[35843.761]: config item /var/run/ptp4lro.transportSpecific is 0
ptp4l[35843.761]: config item /var/run/ptp4lro.ignore_transport_specific is 0
ptp4l[35843.761]: config item /var/run/ptp4lro.G.8275.portDS.localPriority is 128
ptp4l[35843.761]: config item /var/run/ptp4lro.logSyncInterval is 0
ptp4l[35843.761]: config item /var/run/ptp4lro.operLogSyncInterval is 0
ptp4l[35843.761]: config item /var/run/ptp4lro.logMinPdelayReqInterval is 0
ptp4l[35843.761]: config item /var/run/ptp4lro.operLogPdelayReqInterval is 0
ptp4l[35843.761]: config item /var/run/ptp4lro.neighborPropDelayThresh is 20000000
ptp4l[35843.761]: config item /var/run/ptp4lro.min_neighbor_prop_delay is -20000000
ptp4l[35843.761]: config item /var/run/ptp4lro.delay_response_timeout is 0
ptp4l[35843.761]: config item /var/run/ptp4lro.asCapable is 1
ptp4l[35843.761]: config item /var/run/ptp4lro.inhibit_delay_req is 0
ptp4l[35843.761]: config item (null).uds_ro_address is '/var/run/ptp4lro'
ptp4l[35843.761]: config item (null).uds_address is '/var/run/ptp4l'
ptp4l[35843.761]: config item /var/run/ptp4lro.uds_ro_file_mode is 438
ptp4l[35843.761]: port 0 (/var/run/ptp4lro): INITIALIZING to LISTENING on INIT_COMPLETE
ptp4l[35843.761]: port 1 (enp1s0f1): received link status notification
ptp4l[35843.761]: interface index 3 is up
ptp4l[35844.223]: port 1 (enp1s0f1): setting asCapable
ptp4l[35844.223]: port 1 (enp1s0f1): peer detected, switch to P2P
ptp4l[35844.223]: port 1 (enp1s0f1): peer port id set to 000adc.fffe.580b00-3
ptp4l[35844.707]: port 1 (enp1s0f1): new foreign master 000adc.fffe.580b00-1
ptp4l[35845.223]: port 1 (enp1s0f1): delay timeout
ptp4l[35846.224]: port 1 (enp1s0f1): delay timeout
ptp4l[35846.713]: selected best master clock 000adc.fffe.580b00
ptp4l[35846.713]: running in a temporal vortex
ptp4l[35846.713]: updating UTC offset to 36
ptp4l[35846.713]: port 1 (enp1s0f1): LISTENING to UNCALIBRATED on RS_SLAVE
ptp4l[35847.224]: port 1 (enp1s0f1): delay timeout
ptp4l[35848.224]: port 1 (enp1s0f1): delay timeout
ptp4l[35849.224]: port 1 (enp1s0f1): delay timeout
ptp4l[35850.224]: port 1 (enp1s0f1): delay timeout
ptp4l[35851.224]: port 1 (enp1s0f1): delay timeout
ptp4l[35852.224]: port 1 (enp1s0f1): delay timeout
ptp4l[35853.225]: port 1 (enp1s0f1): delay timeout
ptp4l[35854.225]: port 1 (enp1s0f1): delay timeout
ptp4l[35855.225]: port 1 (enp1s0f1): delay timeout
ptp4l[35856.225]: port 1 (enp1s0f1): delay timeout
ptp4l[35857.225]: port 1 (enp1s0f1): delay timeout
ptp4l[35858.226]: port 1 (enp1s0f1): delay timeout
ptp4l[35859.226]: port 1 (enp1s0f1): delay timeout
ptp4l[35860.226]: port 1 (enp1s0f1): delay timeout
ptp4l[35861.226]: port 1 (enp1s0f1): delay timeout
ptp4l[35862.226]: port 1 (enp1s0f1): delay timeout
ptp4l[35863.227]: port 1 (enp1s0f1): delay timeout
ptp4l[35864.227]: port 1 (enp1s0f1): delay timeout
ptp4l[35865.227]: port 1 (enp1s0f1): delay timeout
ptp4l[35866.227]: port 1 (enp1s0f1): delay timeout
ptp4l[35867.227]: port 1 (enp1s0f1): delay timeout
ptp4l[35868.228]: port 1 (enp1s0f1): delay timeout
ptp4l[35869.228]: port 1 (enp1s0f1): delay timeout
ptp4l[35870.046]: port 1 (enp1s0f1): received link status notification
ptp4l[35870.046]: interface index 3 is up
ptp4l[35870.102]: port 1 (enp1s0f1): received link status notification
ptp4l[35870.102]: interface index 3 is up
ptp4l[35870.228]: port 1 (enp1s0f1): delay timeout
ptp4l[35871.228]: port 1 (enp1s0f1): delay timeout
ptp4l[35872.228]: port 1 (enp1s0f1): delay timeout
ptp4l[35873.228]: port 1 (enp1s0f1): delay timeout
ptp4l[35874.229]: port 1 (enp1s0f1): delay timeout
ptp4l[35875.229]: port 1 (enp1s0f1): delay timeout
ptp4l[35876.229]: port 1 (enp1s0f1): delay timeout

[Mike_Intel]

Hello GustavoSalge,

Thank you for posting in Intel Ethernet Communities. 

For us to further check the issue, please provide the following details.

1. Are you designing a board with embedded X550?
2. Or are you using a PCIe X550 or onboard?
3. What is the brand and model of your motherboard/system?
4. What is your OS?
5. Please share the link of your driver.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support 

[GustavoSalge]

1. Are you designing a board with embedded X550?

No

2. Or are you using a PCIe X550 or onboard?

PCIe X550

3. What is the brand and model of your motherboard/system?

ASUS P7H55-M/BR

4. What is your OS?

Ubuntu 18.04.06

5. Please share the link of your driver.

5.17.1 

[Mike_Intel]

Hello GustavoSalge,

Thank you for the quick reply. Can you provide photos of the network card on both sides with clear markings for me to check if the unit is not an OEM unit?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support 

[GustavoSalge]

Unfortunately It's an OEM unit as the discussion: hardware-timestamp-on-X550 

[Mike_Intel]

Hello GustavoSalge,

Thank you for the quick Update. Just like what we have discussed in your other thread. Since the network card is an OEM unit, please contact OEM Dell since we have limited support on OEM units. They should have custom driver, software and firmware for your network card.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Suppor

[Mike_Intel]

Hello GustavoSalge,

I hope you're having a wonderful day. I am just sending a soft follow up and hoping that you already tried contacting Dell for further assistance since the card is an OEM unit. We will wait for your reply. 

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Suppor

[Mike_Intel]

Hello GustavoSalge,

I hope this message finds you well. I am just sending another message hoping that you are now talking with Dell for further assistance. Since we have not heard back from you, I need to close this inquiry. 

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Suppor