Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Novice
1,833 Views

IPv6 multicast flood during sleep from i219-LM

Jump to solution

I have a Problem with the I219-LM network interfaces, when the Machines going to sleep.

They massivly flood the Network with ICMPv6 Multicast Listener Report.

I tried the latest Driver, but nothing changed.

 

OS:Windows10 Pro

Model number:ProDesk 600 G5 SFF

Computer maker:HP

Driver:12.18.9.11 Rev.P

0 Kudos
90 Replies
Highlighted
Novice
345 Views

It is unclear if the same PC has the same failure at all, 

but I will attach the SSU log of the same model other than 

the two PCs with the failure.

0 Kudos
Highlighted
345 Views

Hello ybb,

 

Thank you for providing the requested information.

 

Please allow us to continue to check on this matter. Rest assured that we will give you an update as soon as possible but no later than 3 business days.

 

Hoping for you kind patience.

 

Best Regards,

Crisselle C

Intel Customer Support

0 Kudos
Highlighted
345 Views

Hello ybb,

 

Good day!

 

We sincerely apologize for the delay on this matter as we are thoroughly checking the issue. Please give us more time to look into this. Rest assured that we will update you as soon as there is any findings but not later than 2-4 business days.

 

Thank you for your kind understanding.

 

Best Regards,

Crisselle C

Intel Customer Support

0 Kudos
Highlighted
345 Views

Hello ybb,

 

Thank you for the patience on this matter.

 

We'd like to double check if there are any changes done on the system prior to encountering this issue? Please also let us know if the issue occurs with fresh installation of Windows 10? This would help us in further investigating the issue.

 

Looking forward to your reply.

 

Should there be no response from you, we will follow up after 3 business days.

 

Best Regards,

Crisselle C

Intel Customer Support

0 Kudos
Highlighted
345 Views

Hello ybb,

 

Good day!

 

We'd like to check if you have read our previous message. If you do, please provide the requested additional information for us to further investigate the issue.

 

Awaiting to hear from you.

 

In case we don't receive a reply, we will follow up after 3 business days.

 

Best Regards,

Crisselle C

Intel Customer Support

0 Kudos
Highlighted
Novice
345 Views

 

All are newly introduced PC.

The software is operated as follows.

 

・Install software

Oracle Database 12c Instant Client(32bit)

Microsoft Office Personal 2019[PIPC](32bit)

Macrium Reflect 7 Free Edition(64bit)

 

・Uninstall software

Microsoft Office Personal 2019[PIPC](64bit)

HP software

0 Kudos
Highlighted
345 Views

Hello ybb,

 

Thank you for the reply.

 

Just to clarify, do you mean these are the changes done prior to the issue? If no, kindly advise what does this information mean.

 

 ・Install software

Oracle Database 12c Instant Client(32bit)

Microsoft Office Personal 2019[PIPC](32bit)

Macrium Reflect 7 Free Edition(64bit)

 

・Uninstall software

Microsoft Office Personal 2019[PIPC](64bit)

 

Looking forward to your reply.

 

Should there be no response, we will follow up after 3 business days.

 

Best Regards,

Crisselle C

Intel Customer Support

0 Kudos
Highlighted
Novice
344 Views

The following model in which the problem occurred is

All are newly introduced pc.

 

OS:Windows10 Pro

Model number:ProDesk 600 G5 SFF

Computer maker:HP

Driver:12.18.9.11 Rev.P

 

 

Therefore, it does not mean that it started to occur 

after making some system changes.

 

I don't know the cause, but the only changes I made at 

the time of installation were installing and uninstalling the software, 

so I wrote it for reference.

0 Kudos
Highlighted
344 Views

Hello ybb,

 

Appreciate your swift response.

 

Please allow us to continue to check on this. Rest assured that we will update you as soon as there is any findings but not later than 2-4 business days.

 

Hoping for your kind patience.

 

Best Regards,

Crisselle C

Intel Customer Support

0 Kudos
Highlighted
344 Views

Hello ybb,

 

We sincerely apologize for the delay on this matter.

 

Since there's no known behavior, system changes or specific conditions that triggers this error, we highly suggest raising this issue to HP support as the I219-LM is an integrated component. There might be modification done on the functionality to better fit into your system. HP support can help look into the issue and report it internally with their Intel contacts. 

 

We have also checked our database and we don't have similar issue reported with this network adapter.

 

Let us know if you have additional questions and clarifications.

 

Looking forward to your response.

 

In case we don't hear from you, we will follow up after 3 business days.

 

Best Regards,

Crisselle C

Intel Customer Support

0 Kudos
Highlighted
Novice
345 Views

I've already reported this to HP support.

I have no answer.

 

Conversely, can't your company report internally to HP support?

Highlighted
Novice
345 Views

The fact that similar problems have not been reported

Are you sure about that?

 

A similar problem appears to have been reported below.

 

https://forums.intel.com/s/question/0D50P00004R7mAH/ipv6-multicast-i219-during-sleep?language=en

0 Kudos
Highlighted
345 Views

Hello ybb,

 

We are sorry to hear that you've got no answer from HP support. We will try to further check this internally and give you an update within 2-4 business days.

 

Thank you for the patience.

 

Best Regards,

Crisselle C

Intel Customer Support

0 Kudos
Highlighted
Novice
345 Views

I apologize for the unreasonable request.

I'm at a loss because I haven't heard from my PC manufacturer's support.

This is very helpful in the situation.

 

If you need more information to work out a solution, we will help you in any way we can.

I would appreciate it if you could contact me at that time.

0 Kudos
Highlighted
345 Views

Hello ybb,

 

We understand your frustration as you still haven't heard form your manufacturer. Don't worry as while we are still waiting feedback from them, we will do our best to help you to check internally.

 

We just want to confirm if you already tried the Intel driver version - 12.18.9.23? This is the driver version that comes from the latest SW package 25.1.

https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack?product=...

 

Awaiting to your reply.

 

In case we don't hear from you, we will follow up after 3 business days.

 

Best Regards,

Crisselle C

Intel Customer Support

0 Kudos
Highlighted
Novice
345 Views

 Sorry I haven't tried the Intel driver version - 12.18.9.23.

I don't want HP support to make excuses for it.

 

But now that your company is doing some research,

I want to try it soon.

 

Also, it hasn't happened for a while, but in the past week,

It occurs almost every day, so refer to the SSU logs on the PC.

I will attach it.

(No drivers were updated, but Windows 10 was updated to version 1909.)

0 Kudos
Highlighted
345 Views

Hello ybb,

 

Thank you for the reply.

 

Also, it hasn't happened for a while, but in the past week,

It occurs almost every day, so refer to the SSU logs on the PC.

I will attach it.

(No drivers were updated, but Windows 10 was updated to version 1909.)

In regards to your statement, can you please clarify if the issue still persist in the past few days after the Windows update? What is the status of your system now?

 

Please also give us an update once you've tried the latest driver and share the results with us.

 

Awaiting to hear from you.

 

Should there be no response, we will follow up after 3 business days.

 

Best Regards,

Crisselle C

Intel Customer Support

0 Kudos
Highlighted
Novice
345 Views

・Things had been calmer for a while now.

・It has been occurring every day for the past week.

・When I checked the computer in question, the driver was not updated, 

 but Windows 10 has been updated to version 1909.

・The problem is still occurring.

 

Because of the above conditions. I updated it to the latest driver

that I was taught yesterday.

We'll see how it goes over the next few days and report back.

 

We will continue to collect information from HP and analyze SSU logs.

It would be helpful if you could continue to do so.

0 Kudos
Highlighted
345 Views

Hello ybb,

 

Appreciate your swift response.

 

To give you enough time is observing your system with the latest driver version, we will make a follow up after 4 business days to check the results.

 

Please feel free to post an update anytime.

 

Awaiting to hear from you.

 

Best Regards,

Crisselle C

Intel Customer Support

0 Kudos
Highlighted
Novice
345 Views

Unfortunately, even the latest drivers did not improve, causing similar high volume traffic.

 

I am sorry to repeat this, but is it possible that this is the same problem as the following i217-LM?

https://forums.intel.com/s/question/0D70P0000068HFGSA2/ipv6-multicast-flood-during-sleep-from-i217lm

 

 

 

0 Kudos