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IPv6 multicast flood during sleep from i219-LM

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I have a Problem with the I219-LM network interfaces, when the Machines going to sleep.

They massivly flood the Network with ICMPv6 Multicast Listener Report.

I tried the latest Driver, but nothing changed.

 

OS:Windows10 Pro

Model number:ProDesk 600 G5 SFF

Computer maker:HP

Driver:12.18.9.11 Rev.P

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Hello ybb,

 

Thank you for the update.

 

We will continue to further check on this internally. Rest assured that we will give you an update as soon as possible but no later than 2-4 business days.

 

Best Regards,

Crisselle C

Intel Customer Support

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Hello ybb,

 

Appreciate your patience on this matter.

 

Please try out the recommendations below to check if this would be of help.

 

  • Deactivate Intel AMT in the BIOS (If applicable)
  • Deactivate IPv6 in the Windows OS

 

We would also suggest making a follow up to HP support on this issue and if needed HP will work directly with Intel.

 

Looking forward to hear from you.

 

Should there be no response, we will follow up after 3 business days.

 

Best Regards,

Crisselle C

Intel Customer Support

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Hello ybb,

 

Good day!

 

Please let us know if you have read our previous message. Feel free to ask in case you have additional questions and clarifications on this matter.

 

Awaiting to your response.

 

Should there be no reply, we will follow up after 3 business days.

 

Best Regards,

Crisselle C

Intel Customer Support

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Novice
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- Deactivate Intel AMT in the BIOS (If applicable)

 

It has a Core i3 processor.

 

- Deactivate IPv6 in the Windows OS

 

Uncheck the [Internet Protocol version (TCP/IPv6)] checkbox in the Network Adapter Properties.

Is the above content correct?

If so, it has been set since this problem occurred.

 

 

・Additional Information

 

The packet information obtained when the problem occurred was still available.

I will attach the data.

 

 

I did the following setting and it was okay during the day, but after I got home,

A problem has occurred

 

Sleep after:Never

Hibernate after:Never

 

I added the following settings a few days ago and it has been working well until today.

 

Turn on fast startup:off

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Hello ybb,

 

Thank you for the update.

 

Just to clarify, based on your response below, does this mean that the system is working fine now and the issue has been fixed?

 

I added the following settings a few days ago and it has been working well until today.

Turn on fast startup:off

 

We will also forward your update to our engineering team to further investigate on this matter.

 

We look forward to your reply.

 

Should there be no response from you, I’ll make sure to reach out after 3 business days.

 

Best Regards,

Crisselle C

Intel Customer Support

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Novice
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As you can see in the first post, the ICMPv6 Multicast Listener report 

floods the network in large quantities while sleeping.

 

Because the cause of the problem was not clearly identified and the internal

network failure occurred frequently, the following settings were made to prevent

the situation from occurring as a stopgap measure.

 

Sleep after:Never

Hibernate after:Never

 

But it happened after I got home, so I added the following settings.

I don't know if it has been resolved, but it has been stable for a few days.

 

Turn on fast startup:off

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Hello ybb,

 

Thank you for the clarification.

 

We would suggest to monitor the system for few more days to check if the issue was completely resolved.

 

As I mentioned above, we will forward your update to our engineering team. and make another follow up after 3 business days to check the status of the system.

 

May you have a great day ahead!

 

Best Regards,

Crisselle C

Intel Customer Support

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Hello ybb,

 

Good day!

 

We would like to check the status of your system. We hope that you don't encounter anymore issues after the settings you've made. In case you still encounter the same issue, please let us know for us to continue in further investigating this matter.

 

We look forward to your reply.

 

Should there be no response from you, I’ll make sure to reach out after 3 business days.

 

Best Regards,

Crisselle C

Intel Customer Support

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Hello ybb,

  

How are you today?

 

We hope that your system is now working as expected. Please be informed that we will now proceed with ticket closure. You may still reopen the ticket by posting on this thread for the next few days. Should you have any other concerns or assistance needed in the future, please do not hesitate to post a new question.

 

Best Regards,

Crisselle C

Intel Customer Support

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Novice
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Has any solution been shown?
Was the cause identified?

Why is it closed when there is no answer?

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Hello ybb,


Good day!  


We've sent a follow up message to you but we haven't received any response, reason why we sent a closure notification.


Since you've sent a reply, can you please share the current status of your system? Do you still encounter the same issue after the settings you've made? We have suggested before to monitor the system for few more days however, we haven't heard from you since then.


Awaiting to hear an update from you.


We will make sure to reach out after 3 business days in case we don't hear from you.


Best Regards,

Crisselle C

Intel Customer Support


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Hello ybb,


How are you today?


We would highly appreciate if you can share the current status of your system. Do you still encounter the same issue after the settings you've made?


Hoping to hear from you.


Should there be no response, we will follow up after 3 business days.


Best Regards,

Crisselle C

Intel Customer Support


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Hello ybb,


Good day and I hope you'e doing great!


Please be informed that we will now close this request since we haven't received any response from our previous follow ups. You can still re-open this request for the next few days by replying to this thread with the information requested. 


Thank you for your time and cooperation throughout the process. Should you have any other concerns or assistance needed in the future, feel free to post a new question.


Best Regards,

Crisselle C

Intel Customer Support


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Novice
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I apologize for the delay in my reply due to
the time taken up by other things.
The network is stable for now.

However, I thought it was stable before, but it
suddenly started to fail every day.
It has a big impact on the company, so we can't feel
safe unless we find the root cause and solution.

HP Support has not contacted me at all.
Do you think you can identify the cause of the problem
with the information so far?

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Hello ybb,


Thank you for the update.


We are sorry to hear that you are still encountering the same issue. We will continue to check this with our higher level and wait for their feedback. Rest assured that we will get back to you within 2-4 business days.


Hoping for your kind patience.


Best Regards,

Crisselle C

Intel Customer Support


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HP Support has not contacted me at all.
Is it okay to let HP Support know the URL or content for this community?

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Hello ybb,


Thank you for your kind patience on this matter.


We have heard from our higher level and they still advised to contact HP support for further assistance as this is HP system.


You may refer to this link for the latest drivers for your system.

https://support.hp.com/us-en/drivers/selfservice/hp-prodesk-600-g5-small-form-factor-pc/27090292 


Although this is an older instance of the issue, but may apply to this case. You may provide this link for reference when you make a follow up.

https://support.hp.com/us-en/document/c04906885?jumpid=reg_r1002_inen_c-001_title_r0001


To answer your question, yes, you may also provide this community link for their reference.


In case you still don't receive any response from HP support after multiple follow ups, please let us know and we will check if we can investigate further. 


Looking forward to hear from you.


We will make sure to reach out after 3 business days in case we don't receive a response.


Best Regards,

Crisselle C

Intel Customer Support


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Hello ybb,


Good day!


We'd like to check if you were able to make a follow up on HP support. If yes, please share the status of your ticket with them.


Let us know if you have additional questions and clarifications on this matter.


Awaiting to hear an update form you.


Should there be no response, we will reach out after 3 business days.


Best Regards,

Crisselle C

Intel Customer Support


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Novice
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I also told the URL of this community and the points pointed out, but unfortunately I have not heard anything from HP support.

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Hello ybb,


Thank you for the update. 


I will let our engineers know about this. By the way, can you share if your ticket with HP is also thru community? If yes, please share the link with us. If no, will you be able to provide your ticket number for our record purposes?


Looking forward to your reply.


We will reach out after 3 business days in case we don't hear from you.


Best Regards,

Crisselle C

Intel Customer Support


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