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Int E810 10/25GbE SFP28 Adptr - Windows2019 - 25GbE not working

Zokhidjon
Beginner
724 Views

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Hi, all! 

The configuration is: Switch - Mikrotik CRS504-4XQ - DAC: Mikrotik XQ+BC0003-XS+ and Ethernet Card on Windows 2019 Driver Version: 1.12.148.0 INT E810 10/25GbE SFP28 Adptr Part Number: P08443-B21 

Problem is, cannot get connected 25G, no link, 

But 10G work well, 

Can u pls help ? 

 

 

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3 Replies
Zokhidjon
Beginner
680 Views

Hi, all,

I think, problem is solved.

Needed select fec91 on port, and 25 Gb/s linked well ... 

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Irwan_Intel
Moderator
649 Views

Hello,


Thank you for contacting Intel Customer Support.


In order to assist you with troubleshooting, please follow the steps provided below and kindly inform us of the results.


1. Please provide the System Support Utility (SSU) log of your system. This will allow us to check your Adapter details and configuration. Kindly refer to the steps below.

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html


2. Update the firmware to the latest version. Download the latest version

https://www.intel.com/content/www/us/en/download/19625/non-volatile-memory-nvm-update-utility-for-intel-ethernet-network-adapters-e810-series-windows.html


3. Update the drivers to the latest version. Download the latest version

https://www.intel.com/content/www/us/en/products/sku/189760/intel-ethernet-network-adapter-e810xxvda2/downloads.html


3. Follow the "Optimizing Performance" guide on page 55 in Adapter User Guide for Intel® Ethernet Adapters

https://www.intel.com/content/www/us/en/download/19373/adapter-user-guide-for-intel-ethernet-adapters.html?wapkw=adapter%20user%20guide


Please let us know if you have further questions or concerns.


Regards,

Irwan_Intel


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Irwan_Intel
Moderator
620 Views

Hi Zokhidjon,


I'm following up to check if you've had a chance to try the steps mentioned in my previous post 

Please let me know if you have implemented the changes and if they have resolved the issue for you?


Looking forward to hearing from you and ensuring everything is working smoothly.


Best regards,

Irwan_Intel


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