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SJ5
Beginner
955 Views

Intel 350t4 igb driver and kernel 5.4 build error

I am trying to compile the latest driver (https://downloadcenter.intel.com/download/13663?product=84805) for intel350t4v2, but I get an error:

/igb-5.3.5.42/src# make

make[1]: Entering directory '/root/linux-5.4.28'

 CC [M] /root/igb-5.3.5.42/src/igb_main.o

In file included from /root/igb-5.3.5.42/src/igb.h:32,

                from /root/igb-5.3.5.42/src/igb_main.c:30:

/root/igb-5.3.5.42/src/kcompat.h:2816:10: fatal error: linux/pci-aspm.h: No such file or directory

 2816 | #include <linux/pci-aspm.h>

     |         ^~~~~~~~~~~~~~~~~~

compilation terminated.

scripts/Makefile.build:265: recipe for target '/root/igb-5.3.5.42/src/igb_main.o' failed

make[2]: *** [/root/igb-5.3.5.42/src/igb_main.o] Error 1

Makefile:1691: recipe for target '/root/igb-5.3.5.42/src' failed

make[1]: *** [/root/igb-5.3.5.42/src] Error 2

make[1]: Leaving directory '/root/linux-5.4.28'

Makefile:74: recipe for target 'default' failed

make: *** [default] Error 2

 

 

driver version: igb-5.3.5.42

kernel version: 5.4.28

additional Information: https://patchwork.kernel.org/patch/10544621/

 

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15 Replies
AlfredoS_Intel
Moderator
703 Views

Hi Sj5,

Thank you for posting on our Intel® Ethernet Communities Page.

We know the importance of having your issue resolved, and we will do our best to assist you.

First, we would like to ask if you are having the same issue on igb 5.3.5.42, https://sourceforge.net/projects/e1000/files/igb%20stable/5.3.5.42/.

Looking forward to your reply. Should we not hear from you, we will follow up with you after three business days.

 

 

Best Regards,

Alfred S

Intel® Customer Support 

SJ5
Beginner
703 Views

Hi Alfred S,

yes, this problem is repeated on the latest version.

 

p.s. Sorry, the log was not copied correctly. Updated his post.

AlfredoS_Intel
Moderator
703 Views

Hi Sj5,

We appreciate the time that you took out of your busy schedule to share that information.

We will continue investigating your concern, and we will give you an update no later than 3 business days from now.

We may need to ask for more information during the investigation process.

 

 

Best Regards,

Alfred S

Intel® Customer Support

SJ5
Beginner
703 Views

This problem was also written here: https://sourceforge.net/p/e1000/bugs/660/

AlfredoS_Intel
Moderator
703 Views

Hi Sj5,

Thank you for the additional information that you have provided.

Best Regards,

Alfred S

Intel® Customer Support

AlfredoS_Intel
Moderator
703 Views

Hi Sj5,

Thank you for patiently waiting for an update.

We’ve spent the last few days assessing what’s been going on, and we really appreciate your patience during this time. Although we’ve been working on resolutions, we still haven’t found a fix.

I am very committed to fixing this for you. Please allow us some time to check on this. We will try to get back to you no later than 3 business days from now.

Thanks again for your patience while we work through this.

Sincerely,

Alfred S

Intel® Customer Support 

AlfredoS_Intel
Moderator
703 Views

Hi Sj5,

Good day.

Our team spent the last few days assessing what’s been going on, and we really appreciate your patience during this time. Although we’ve been working on looking for quick resolutions, we still haven’t found a fix. Due to this reason, we need to get more information to find a solution to your issue. Please provide the following information:

1. Disto and Version of the Linux OS that you are using.

Looking forward to hearing from you. Should we not hear from you, we will follow up after three business days.

 

 

Best Regards,

Alfred S

Intel® Customer Support

SJ5
Beginner
703 Views

Hi AlfredS_Intel.

 

1. Disto and Version of the Linux OS that you are using.

<<

Ubuntu 18.04, kernel 5.4.31 (kernel compiled from source, without any configuration changes), gcc 9.2 (https://launchpad.net/~ubuntu-toolchain-r/+archive/ubuntu/test). With kernel version 4.19.114, the problem does not repeat.

 

You can work calmly. Fix is not in a hurry.

AlfredoS_Intel
Moderator
703 Views

Hi Sj5,

Thank you for sharing additional information.

We will continue to look into your concern, and we will give you an update no later than 3 business days from now.

We may need to ask for more information during this process.

 

 

Best Regards,

Alfred S

Intel® Customer Support 

AlfredoS_Intel
Moderator
703 Views

Hi Sj5,

Thank you for patiently waiting for an update.

After spending the last few days, checking and looking for a fix for your concern, and considering the new information that you have shared, our engineering team ruled out that the kernel that you are having problems with is a very new kernel and we currently have no fix for this one yet. As a workaround, our team suggests for you to use the in-kernel driver. Our engineering division though is already aware of this and is now hard at work to fix this concern. As much as we would like to provide you a definite timeline on when you can expect a fix, we do not have any timeframes currently. We hope for your understanding on this.

Please let us know if you have any further questions about this issue. To give you ample time to come up with insights or further questions on this one, we will check back with you after 3 business days.

 

 

Best Regards,

Alfred S

Intel® Customer Support 

SJ5
Beginner
703 Views

The driver in the kernel + suricata (ips) does not work correctly - access to services is periodically blocked. The problem is very difficult to track, or rather, the dependency, but I know for sure that kernel 4.19.115 + driver 5.3.5.42 + suricata (ips) work stably.

I think that a separate post will be needed to discuss this issue.

AlfredoS_Intel
Moderator
703 Views

Hi Sj5,

Thank you for your reply.

I will bring up your feedback with our team, and I will try to get back with you with their response no later than 3 business days from now.

Thank you for your patience and cooperation on this one.

 

 

Best Regards,

Alfred S

Intel® Customer Support 

AlfredoS_Intel
Moderator
703 Views

Hi Sj5,

Thank you for your patience in waiting for an update.

Please accept our sincerest apologies for not getting back to you in time. Our team just needed the extra time to further check the recent issue that you are shared regarding the Suricata application.

Our team ruled out that the problem that you are seeing has something to do with the Suricata application and the new kernel. The ability to install our latest drivers may likely not change that.

 

As for the compile error: A bug report has been filed and should be fixed in a 2nd quarter driver release.

 

Best Regards,

Alfred S

Intel® Customer Support 

 

AlfredoS_Intel
Moderator
703 Views

Hi Sj5,

We have not heard from you yet, and we are reaching out to check if you need more time.

Should we not get your response, we will check back with you again after 3 business days.

If there is still no response, we may be forced to close the thread.

 

 

Best Regards,

Alfred S

Intel Customer Support

AlfredoS_Intel
Moderator
703 Views

Hi Sj5,

 

I am just sending another follow up if you still have questions or clarifications. 

Since we have not heard back from you, I will close this inquiry now. 

 

 

Best regards,

Alfred S.

Intel Customer Support

 

 

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